Gretchen Nichole Henry-Beene
Hampton,GA
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear record-keeping and tracking. Team-oriented, dependable and performance-driven.
Overview
24
24
years of professional experience
Work History
Billing and Coding Associate
Phizer
Chattanooga, TN
12.2018 - 08.2021
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
driver helper
UPS
01.2020 - 02.2021
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Relayed information about delivery changes and new orders.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Completed required product or package delivery documentation.
- Secured products on truck with use of straps, load bars and bulkhead attachment points.
- Lifted and carried packages weighing up to 75 pounds.
- Displayed very good communication and customer service skills.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Loaded products or packages onto trucks and organized items according to preset sorting procedures.
- Moved items onto truck using equipment such as forklifts.
- Mapped out locations using GPS applications.
- Placed cold-sensitive products in appropriate truck storage locations and quickly transported items to customers' cold storage facility.
- Prevented damage to packages and products by correctly securing loads.
- Used proper safety techniques and gear such as lifting straps to move items off truck.
- Arranged items at destination according to customer requests and instructions.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Moved furniture and boxes using utility dolly and truck ramp.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Managed warehouse operations and verified proper shipment procedures.
Inventory Analyst
Volkswagen
01.2016 - 01.2018
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
- Sell materials, equipment, and other items from stock in retail settings
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors
- Drive trucks to pick up incoming stock or to deliver parts to designated locations
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued
- Confer with engineering and purchasing personnel and vendors regarding stock procurement and availability
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
- Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents to assess supply needs
- Receive and count stock items, and record data manually or using computer
- Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Keep records on the use or damage of stock or stock-handling equipment
- Determine sequence and release of back orders according to stock availability
- Advise retail customers or internal users on the appropriateness of parts, supplies, or materials requested
- Purchase new or additional stock, or prepare documents that provide for such purchases
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Creating BOL
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.
- Sorted and delivered materials to different work areas and staff.
- Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities.
- Negotiated with suppliers and vendors about contracts, policies and deadlines.
- Managed distribution network, logistics, trade compliance and warehouse management.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Conducted research to address shipping errors and packaging mistakes.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Partnered with representatives from different carriers to arrange materials shipments.
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
Dispatcher
Mercury Transportation
Chattanooga, TN
01.2006 - 01.2019
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing and tracking of 75 fleet vehicles.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Went over 365 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation and assigned personnel.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Coordinated repairs to vehicles to maintain fleet operations.
Mail Services Representative
Convergy’s
Chattanooga, TN
01.2012 - 01.2015
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
Enforcement Agent
JPE Staffing
Forest Park, GA
08.2020 - Current
- Controlled access to high-security areas, inspecting individuals, property and vehicles.
- Gathered facts from interviews of suspects, witnesses and complainants.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Performed interior and exterior security patrols and checks.
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Controlled access to high-security areas, inspecting individuals, property and other vehicles.
- Trained team members on agency processes, court procedures and investigation strategies.
Education
Associate Degree In Nursing - Business Administration And Management
Colorado Technical University
Colorado Springs, CO09.2020
Skills
- Charge Slips
- Customer Contact
- Sales Tickets
- Itemized Statement Preparation
- Check Inspection and Validation
- Categorizing and Classification
- Equipment Monitoring and Troubleshooting
- Medical Billing and Collections
- Records Organization and Review
- Billing Dispute Resolution
- Billing Data Verification
- Account Posting
- Fee and Charge Computation
- Medical Transport Billing
- Statement Distribution
- Adding, Calculating and Billing Machines
- Financial Documentation
- Discrepancy Resolution
- Invoice Documentation Management
- Google Drive
- Collection Practices
- Claim Processing
- System Updates
- Billing Systems and Software
- Invoicing Proficiency
- Data Imports
- Monthly Reconciliations
- Client Rapport-Building
- Benefits Verifications
- Audit Procedures
- Dispute Negotiation
- Bank Statement Reconciliation
- Charges and Rates Documentation
- Electronic Health Records Systems
- Physician Interaction
- 10-Key Data Entry
- Microsoft Office 365
- Office Cleaning
- Effective Project Completion
- Insurance Claim Requirements
- Organizational Management
- Validation of Discrepancies
- Spreadsheet Tracking
- Inputting Claims
- Electronic Document Management System
Timeline
Enforcement Agent
JPE Staffing
08.2020 - Current
driver helper
UPS
01.2020 - 02.2021
Billing and Coding Associate
Phizer
12.2018 - 08.2021
Inventory Analyst
Volkswagen
01.2016 - 01.2018
Mail Services Representative
Convergy’s
01.2012 - 01.2015
Dispatcher
Mercury Transportation
01.2006 - 01.2019
Associate Degree In Nursing - Business Administration And Management
Colorado Technical University
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