Gretcherl Santiago
Yonkers,NY
Summary
Personable and dedicated. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Seeking a position where I can leverage my skills and contribute to its success while fostering personal and professional growth.
Overview
10
10
years of professional experience
Work History
Receptionist
Super Wheels Inc.
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Office Manager/Receptionist
Atomic Contracting Inc./KP Developers
04.2020 - Current
- Managed rent collection process, ensuring accuracy and timeliness of payments from tenants.
- Maintained meticulous filing systems for crucial documents, records, and reports.
- Efficiently recorded and organized data in databases, guaranteeing accessibility and accuracy of information.
- Proactively addressed tenant inquiries and concerns, fostering positive relationships and resolving issues promptly.
- Managed incoming calls, provided relevant information, and directed calls to appropriate personnel.
- Supported administrative tasks including processing applications, leases, and renewals with precision and attention to detail.
Receptionist
Party Rentals
09.2019 - 03.2020
- Warmly greeted and assisted customers, providing detailed information on available services and packages.
- Ensured office security by following established procedures and maintaining vigilant monitoring of logbooks.
- Managed phone inquiries, scheduling appointments, and maintaining accurate appointment logs.
- Maintained both digital and hard-copy filing systems, ensuring efficient organization and retrieval of documents.
Server
P.F. Chang’s
11.2018 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess & Server
Palisades Pizza & Pasta
03.2014 - 05.2018
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Business - Business Management
Kean University
Union, NJ06.2027
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Excellent hospitality and communication skills
- Fluent in spoken and written Spanish
- Proficient in multitasking and customer service
Timeline
Receptionist
Super Wheels Inc.
01.2024 - Current
Office Manager/Receptionist
Atomic Contracting Inc./KP Developers
04.2020 - Current
Receptionist
Party Rentals
09.2019 - 03.2020
Server
P.F. Chang’s
11.2018 - 01.2020
Hostess & Server
Palisades Pizza & Pasta
03.2014 - 05.2018
Bachelor of Business - Business Management
Kean University
Similar Profiles
JENNIFER RODRIGUEZJENNIFER RODRIGUEZ
Manager at Super Wheels MiamiManager at Super Wheels Miami
Emely ZamoraEmely Zamora
Cashier at Super Wheels Skating CenterCashier at Super Wheels Skating Center
William AndrewsWilliam Andrews
Marketing Intern at Breezy WheelsMarketing Intern at Breezy Wheels