Overview
Work History
Education
Skills
Timeline
OperationsManager

Gretel Arcillas

Overview

16
16
years of professional experience

Work History

Operations Manager

SOCSARGEN PRINTERS
General Santos City
05.2021 - 11.2022
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Organising work schedules and managing staff, making sure that print machinery is used effectively.
  • Ensure that work is finished by agreed deadlines and to budget
  • Supervise the production of any number of different forms of publications.
  • Identified procedure or process changes required to improve performance and productivity.
  • Partnered with vendors and suppliers to effectively manage and budget.

Reservation Executive /Customer Service Executive

Mondo Hospitality LLC
Dubai
02.2013 - 11.2018
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Responsible for handling incoming calls and emails. Answering different types of room availability, rates and the amenities offered at a particular location and assist Guest in reserving a room.
  • Handles daily correspondence. Responds to inquiries and makes reservations as needed including visa processing. Prepares expected arrival list for front office use, understands the hotel's policy on guaranteed reservations and no-shows, processes cancellations and modifications and promptly relays this information to the front desk and determines room rates based on the selling tactics of the hotel.
  • Effectively communicate with the client throughout the booking process, ensuring we have the full understanding of the guests’ requirements and identify areas for future business opportunities and to promote repeat business.
  • Regular and consistent communication with the Operational and Front Desk team to ensure all booking Details are handed over in a clear and concise manner, so that service is delivered to meet and exceed the Guest’s expectations.
  • Updating the rates in the system (Ratetiger Suite) A Hotel Channel Manager which allows you to connect all online distribution travel sales channels and extranets and delivers immediate room rate and room availability updates and notifications.

Cashier

Patchi LLC
Dubai
12.2009 - 01.2013
  • Answered questions about store policies and addressed customer concerns.
  • Responsible for all money transactions incoming and outgoing.
  • Responsible for handover of cash to Branch Manager on daily basis.
  • Ensure amounts were correct in exchange of other currencies such as Dollar, Euro, Pounds and other currencies for current exchange rate to Dirhams.
  • Established and identified prices of goods, and tabulated bills using excel, POS, Cash registers and optical price scanners.
  • Assists in the opening and closing of a retail location which includes and limited to cash handling and deposits.
  • Completes, processes, and maintains applicable paperwork and records.

Sales Supervisor

The Southern Review Publication
General Santos City
01.2004 - 06.2009


  • Process and prepare documents, such as business and government forms and expense reports.
  • Supporting editorial staff in all activities leading to publication, including acting as a personal assistant to commissioning editors and overseeing tasks such as issuing contracts.
  • Liaising with other in-house teams, writers, photographers, printers, designers and production staff to negotiate and monitor timescales for stages in the publishing process.
  • Filing, photocopying and other routine administrative tasks.
  • Dealing with the administration of work commissioned to freelance writers, picture researchers, photographers, stylists and illustrators.


Education

Bachelor of Science - Commerce Major in Business Management

Ramon Magsaysay Memorial Colleges
General Santos City, Philippines
10.2006 - 10.2006

Skills

Customer relations specialist

undefined

Timeline

Operations Manager

SOCSARGEN PRINTERS
05.2021 - 11.2022

Reservation Executive /Customer Service Executive

Mondo Hospitality LLC
02.2013 - 11.2018

Cashier

Patchi LLC
12.2009 - 01.2013

Bachelor of Science - Commerce Major in Business Management

Ramon Magsaysay Memorial Colleges
10.2006 - 10.2006

Sales Supervisor

The Southern Review Publication
01.2004 - 06.2009

Similar Profiles

CREATE PROFILE
Gretel Arcillas