Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Gretel Batista

Miami,FL

Summary

Dynamic and dedicated server with a strong work ethic and exceptional customer service skills honed at Pinecrest Bakery. Proven ability to enhance guest engagement and streamline operations during peak hours, ensuring high satisfaction and repeat business. Adept at multitasking and utilizing POS systems for efficient order management.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server

Pinecrest Bakery
02.2025 - Current
  • Managed numerous tables concurrently while maintaining high service standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Worked with team members during peak hours to ensure smooth operations.
  • Cultivated warm relationships with regular customers.

Kitchen Staff Member

Texas De Brazil
06.2024 - 02.2025
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Learned other teammates' work tasks to train as backup.
  • Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
  • Plated and presented food following chef requirements.
  • Maintained composure and work quality while under stress.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Maintained high personal grooming standards and uniform presentation.

Education

Lawyer

Havana University
Cuba

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Memory retention
  • Service prioritization
  • Team collaboration
  • Sales techniques
  • Performance improvement
  • Food sales and promotion
  • Menu presentation
  • Bill computation
  • Multitasking and organization
  • Shift management
  • Check payment processing
  • Table resetting
  • Positive and professional
  • POS operation
  • Hostess support
  • Menu item recommendation
  • Customer feedback management
  • Point of sale (POS) system operations
  • Positive guest interactions
  • Price memorization
  • Dining customer service
  • Team player
  • Reliable and responsible
  • Adaptable and flexible
  • Warm and friendly
  • Reliability
  • Multitasking Abilities
  • High energy and stamina
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Certification

Cashier

Timeline

Server

Pinecrest Bakery
02.2025 - Current

Kitchen Staff Member

Texas De Brazil
06.2024 - 02.2025

Lawyer

Havana University

Similar Profiles

CREATE PROFILE
Gretel Batista