Gretel Castillo
CORONA,CA
Summary
Dedicated and dependable professional with experience in childcare, customer service, and management. Experienced in working with children, supporting families, leading teams, and maintaining a safe, positive, and organized environment. Known for being consistent, responsible, hardworking, and committed to providing excellent service. Strong ability to build relationships, handle daily responsibilities independently, and take on leadership roles.
I take pride in being reliable, consistent, responsible, and someone others can count on. I enjoy working with people and creating a positive and welcoming environment.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Childcare Provider
Estrada family childcare
CORONA, CA
09.2010 - 10.2022
- Planned and implemented age-appropriate educational activities and games.
- Communicated effectively with parents about child development and daily progress.
- Managed group dynamics, encouraging positive interaction among children.
- Maintained a clean and organized childcare environment for optimal learning.
- Assisted children in developing of social, communication and problem-solving skills.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Supported children with special needs, adapting activities to meet diverse requirements.
Assistant Manager
Romp o Rama
CORONA, CA
10.2022 - Current
- Managed daily operations to enhance guest experience during entertainment activities.
- Oversaw inventory management and supply ordering to maintain optimal stock levels.
- Oversaw inventory management and supply ordering.
- Implemented safety protocols to maintain a secure environment for guests and staff.
- Facilitated team meetings to address concerns and promote effective communication.
- Executed daily opening and closing procedures to ensure operational efficiency.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved guest inquiries and complaints professionally to ensure satisfaction and repeat visits.
Education
Centennial
Corona, CASome College (No Degree) - Early Childhood Care And Education
Riverside City College
Riverside, CASkills
- Team leadership
- Effective communication
- Problem solving
- Decision making
- Customer service and satisfaction
- Recruitment and hiring
- Multitasking and organization
- Employee scheduling
- Staff training
- Inventory management
- Safety protocol implementation
- Team facilitation
- Quick learner
Languages
Spanish
Professional
A1
English
Professional
A1
Certification
- First aid and CPR certified
Food handlers permit
Timeline
Assistant Manager
Romp o Rama
10.2022 - Current
Childcare Provider
Estrada family childcare
09.2010 - 10.2022
Centennial
Some College (No Degree) - Early Childhood Care And Education
Riverside City College