Summary
Overview
Work History
Education
Skills
Timeline
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Gretel Santana Luis

Hialeah,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Manager on Duty

Portofino Sepermarket
01.2023 - Current
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Achieved results by working with staff to meet established targets.
  • Boosted team performance by developing customer service training materials and conducting service training.

Cashier

Portofino Supermarket
09.2021 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Cafeteria Worker

Portofino Restaurant
05.2021 - 09.2021
  • Served food according to temperature, safety and presentation guidelines.
  • Established rapport with customers by providing friendly and attentive service.
  • Collaborated with other dining room and bar staff to facilitate efficient service.

Atencion al Cliente

Volantes Orsant
11.2017 - 02.2020
  • Coordinated with drivers to organize timely pickup and delivery.
  • Implemented and supported company quality and safety improvement efforts.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.

Supervisor

Hotel CH Plaza De D´ort
05.2017 - 10.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Housekeeping and Laundry Attendant

Hotel Mercure
10.2016 - 05.2017
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Receptionist

Hotel Lopez De Vega
07.2015 - 08.2016
  • ovided friendly, knowledgeable assistance .
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Grado 12 -

IPVC Maximo Gomez Baez
Camaguey Cuba
2012

Skills

  • Patron Engagement
  • Waste Elimination
  • Supervising Employees
  • Plan Projects
  • Office Supplies and Inventory
  • Inventory Oversight
  • Job Assignments

Buena comunicación con clientes

Trabajo comprensivo en Equipo

Timeline

Manager on Duty

Portofino Sepermarket
01.2023 - Current

Cashier

Portofino Supermarket
09.2021 - 12.2022

Cafeteria Worker

Portofino Restaurant
05.2021 - 09.2021

Atencion al Cliente

Volantes Orsant
11.2017 - 02.2020

Supervisor

Hotel CH Plaza De D´ort
05.2017 - 10.2017

Housekeeping and Laundry Attendant

Hotel Mercure
10.2016 - 05.2017

Receptionist

Hotel Lopez De Vega
07.2015 - 08.2016

Grado 12 -

IPVC Maximo Gomez Baez

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Gretel Santana Luis