Gretel Wright
Des Moines,IA
Summary
Having worked at Hy-Vee Starbucks for more than four years, I have a solid background in both delivering outstanding customer service and maintaining operational excellence. The Starbucks department at Hy-Vee has been successful because of my ability to work effectively in a fast-paced environment, collaborate with team members, and adjust to changing priorities. I am dedicated to providing exceptional customer service and fostering positive customer experiences, which makes me an invaluable member of any team.
Overview
3
3
years of professional experience
Work History
Starbucks Barista
Hyvee
11.2020 - Current
- I learned about special recipe items and seasonal offerings to best meet customer needs.
- Used the POS system to accurately enter orders and process payments.
- I learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- I maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- I maintained a clean and organized workspace for optimal productivity and safety.
- I helped management keep an adequate supply on hand by notifying them of shortages.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- I restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Completed successful daily cash audits to correctly balance drawers at the end of shifts.
Education
High School Diploma -
Lincoln High School
Des Moines, IA05.2022
Business And Marketing
The University of Iowa
Iowa City, IA05.2026
Skills
- Adaptability
- Problem-solving aptitude
- Teamwork and Collaboration
- Goal Setting
- Analytical Thinking
- Adaptable and Flexible
- Multitasking
- Persuasive Sales
- Customer Service
- Performance Improvement
- Team Player
- Friendly and outgoing
Accomplishments
- 3.75 Highschool GPA
- 3.0 College GPA
- 4-year Varsity Dance
- 4-year National Honor Society
Timeline
Starbucks Barista
Hyvee
11.2020 - Current
High School Diploma -
Lincoln High School
Business And Marketing
The University of Iowa
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