Greter Blanche

Demonstrated superior professionalism while interacting with customers and colleagues.

• Established positive relationships with tour members through fun and engaging conversation.
• Collaborated with other tour guides to provide knowledge and enjoyable experience.
• Guided groups of up to 45 people on scheduled tours.
• Provided information on various attractions throughout area, explaining what each offer provide interest.
• Informed visitors of attraction rules to promote safety while on premises.
• Completed daily tasks accurately and on-time to support shop needs.
• Swept floor, wiped windows and fixtures during day to support cleanliness and maintain organized store.
• Organized and cleaned shelves, relocated slow moving items, and added new merchandise as needed.
• Assisted customers in finding items and explained benefits and uses to increase sales and satisfaction.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
• Managed efficient cash register operations.
• Prioritized helping customers over completing other routine tasks in store.

• Managed day-to-day business operations.
• Kept customers informed during project processes via phone call and/or message.
• Scheduled multiples projects in advanced to meet flow requirements.
• Utilized social media in consistent basis to attract clientele and showcase work while connecting with others of similar interest to grow audience.
• Staged, photographed, and edited images for use in marketing materials.
• Responded to project inquiries diligently with details, availability, and pricing on such projects.
• Discussed pricing, service, and project design to make customers and prospects feel confident with moving forward.
• Evaluated each project piece to determine optimal repair approach based on unique piece requirements.
• Continually perfect craft by researching and attempting new refinishing techniques.
• Created antique looks and other unique finishes with paint and stains.
• Removed old finishes using attention to detail while preserving integrity of piece and completed skilled repairs specific to client requirement.
• Protected final finishes by applying lacquers and other sealants
• Used various hand tools to disassemble and assemble pieces during refinishing process.
• Brushed bleaching agents on wood surfaces to restore natural color.
• Finished furniture with high-quality finishes through careful application of compounds such as stain, oil, and paint.
• Developed project prototypes for testing and presentation purposes.
• Created marketing materials, including brochures, flyers and product catalogs.
• Produced smooth finishes by removing imperfections before and after applying coats.

• Negotiated and closed long-term agreements with new clients in assigned territory.
• Generated new business with marketing initiatives and strategic plans that involved quarterly emails of new products and feature.
• Prepared sales presentations for clients showing effectiveness and credibility of subscription database.
• Kept meticulous client notes and updated account information in company databases such as Salesforce and Microsoft Dynamics 365.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Maintained statistical database of customers for all customer complaints, resolutions, and satisfaction rating by customer.
• Created training guides, as well as, in-person and online training courses to improve customer user experience.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.