GRETHEL SOSA
Jersey City,New Jersey
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
12
12
years of professional experience
Work History
Clerk
City Of Jersey City
02.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Mayor Secretary of Unemployment Department
City Of Union City
01.2020 - 12.2022
- Assists constituents with Unemployment as needed
- Manages with efficiency difficult situations with Unemployment claimants
- Helps maintain office efficiency by answering phones, filing and preparing documents and Unemployment reports presented to the Mayor
- Schedules and coordinates meetings with NJDOL
- Assists and translates constituents to confirm their identity through ID.ME
- Produces and distributes memos, faxes and forms to different governmental departments.
Receiving Agent
C21stores
01.2017 - 01.2020
- Assisted administrators and executives with duties as needed
- Helped maintain office efficiency by answering phones, filing and preparing documents and reports
- Scheduled and coordinated meetings, appointments and travel arrangements for supervisors
- Produced and distributed correspondence memos, letters, faxes and forms
- Ordered office supplies as needed and keep track of inventories.
Housekeeping Manager
Highgate by Courtyard Marriott
01.2015 - 01.2017
- Attended housekeeping/management meetings in preparation for daily operational tasks in compliance with hotel standards
- Inspected a minimum of 60 rooms daily to verify that cleanliness and safety codes were adhered to; ensured that the proper linens and amenities were in place
- Monitored areas including (but not limited to) main lobby, gym, pool area, corridors, etc
- To assure that all protocols in accordance with the hotel establishment were maintained
- Oversaw housekeeping projects and houseman checklists
- Reviewed attendant time cards, schedules/checklists as well as guests’ arrivals/departures
- Responsible for tracking the linen inventory and housekeeping supplies
- Ensured cleanliness of all rooms and facilities at the end of every shift and sent the report to upper management for tracking.
Housekeeping Supervisor
Gym Chelsea
01.2012 - 01.2015
- Started as housekeeper and was quickly promoted to supervisor
- Responsible for preparing employee work schedules
- Worked closely with other departments within the facility to ensure that guests services were provided in an efficient and timely manner
- Met with staff regularly to discuss the establishment’s policies/procedures, customer service initiatives and resolve any personnel issues
- Inspected tasks assigned to room attendants in order to verify that established standards were met
- Assisted with housekeeping duties as necessary.
Education
High School Diploma -
Maria Nicolaza Billini High School
01.1996
Skills
- Data Entry
- Maintaining records
- Data Management
- Verbal Communication
- Filing systems
- Scheduling appointments
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Satisfaction
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Clerk
City Of Jersey City
02.2023 - Current
Mayor Secretary of Unemployment Department
City Of Union City
01.2020 - 12.2022
Receiving Agent
C21stores
01.2017 - 01.2020
Housekeeping Manager
Highgate by Courtyard Marriott
01.2015 - 01.2017
Housekeeping Supervisor
Gym Chelsea
01.2012 - 01.2015
High School Diploma -
Maria Nicolaza Billini High School
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