Grethell Gonzalez
long beach,CA
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Efficient Mail Handler with relevant background in postal services. Possess strong organizational skills and the ability to sort and distribute mail swiftly and accurately. Known for ensuring timely delivery, maintaining orderliness in mailroom operations, and managing bulk mail tasks. Made significant contributions to improving operational efficiency in previous roles.
Overview
4
4
years of professional experience
Work History
Cashier
El Pollo Loco
Torrance, CA
06.2021 - 10.2024
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Picker Packer
Nation Benefits
Long Beach, CA
07.2024 - 08.2024
- Assembled boxes or other containers for packing goods prior to shipment.
- Maintained cleanliness of work area while adhering to safety regulations.
- Utilized RF scanners to track inventory movements throughout the facility.
- Verified accuracy of picked items by comparing them against pick list.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Stocked shelves with incoming merchandise as needed.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Weighed packages to ensure they met shipping weight requirements.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Used handheld scanners to key in data for packages.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Mail Handler
Matheson Inc
Long Beach, CA
06.2022 - 11.2022
- Organized outgoing mail into designated bins according to postal regulations.
- Inspected parcels for any damages prior to delivering them to customers.
- Verified accuracy of postage amounts on all outgoing mail pieces.
- Ensured that all parcels were packed properly before shipping out of facility.
- Provided customer service by answering questions about mailing services offered.
- Reported any discrepancies or damaged packages to supervisor immediately.
- Identified inconsistencies between address labels and delivery locations.
- Secured cargo using straps or bungee cords in order to prevent shifting during transport.
- Utilized handheld scanners to track deliveries and update inventory levels.
- Maintained accurate records of all incoming and outgoing mail items.
- Processed large volumes of paperwork including invoices and manifests.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
Education
High School Diploma -
Jordan High School
Long Beach, CA06-2022
Skills
- Customer Service
- ID Verification
- Product Recommendations
- Payment Collection
- Returns processing
- Cash Handling
- Postal service product knowledge
- Distribution Services
- Mail handling
- Shipment Preparation
- Problem-solving skills
- Mail Sorting
- Loading and unloading
- Team Collaboration
- Quality Control
- Product Packaging
- Product Inspections
- Order Picking
- Barcode scanning
- Warehouse Safety
- Team building
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Picker Packer
Nation Benefits
07.2024 - 08.2024
Mail Handler
Matheson Inc
06.2022 - 11.2022
Cashier
El Pollo Loco
06.2021 - 10.2024
High School Diploma -
Jordan High School
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