Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GRETTEL EXPOSITO

Homestead

Summary

With a proven track record at CVS Pharmacy, I excel in staff development and inventory management, showcasing my bilingual capabilities and commitment to excellent customer service. Leveraging computer knowledge and continuous improvement strategies, I've led teams to surpass goals, evidenced by my active role in enhancing customer satisfaction and operational efficiency.

Overview

22
22
years of professional experience

Work History

Operation Manager

CVS PHARMACY
Miami
05.2017 - Current
  • Store opening and closing.
  • Developed department leadership among team members by coaching and providing assignments.
  • Knowledge of working with the MoneyGram system.
  • Worked with quality control and compliance teams to achieve the best level of satisfaction with customer service.
  • Operated cash registers, handling a high volume of transactions.
  • Adhered to all cash-handling policies and procedures.
  • Returned non-purchased products to the shelves and performed general merchandising functions.
  • Greeted all customers, and provided prompt and friendly service.
  • Ordered, stocked, and rotated merchandising in all departments.
  • Provided feedback to the store manager on products.
  • Processed checks, debit and credit cards, EBTs, refunds, product coupons, and gift cards.
  • Solve complaints by customers.
  • Maintained merchandise displays, including endcaps, floor displays, and aisles.
  • Assisted customers with locating items, answering questions, and providing direction and service.

Cashier

TJ MAXX COMPANIES
Homestead
05.2016 - 04.2017
  • Operated a POS cash register, handling an average of 30 to 40 transactions daily.
  • Collected payment for customer purchases.
  • Provided feedback to store management on products.
  • Processed checks, debit and credit cards, refunds, product coupons, and gift certificates.
  • Maintained merchandise displays, including endcaps, floor displays, and aisles
  • Assisted customers with locating items, answering questions, and providing direction and service.

Cashier

DOLLAR TREE STORE
Homestead
11.2015 - 04.2017
  • Counted money in cash drawers at the start of each shift, and balanced the drawer at the end of each shift.
  • Adhered to all cash-handling policies and procedures.
  • Operated a POS cash register, handling an average of 50 transactions daily.

Cashier

MARSHALLS
Homestead
09.2015 - 04.2016
  • Processed cash register transactions by inputting product costs and giving back change.
  • Recognized for providing efficient service with a high degree of accuracy.
  • Answered questions regarding products.
  • Solved complaints by customers, and issued credits for returned merchandise.
  • Returned non-purchased products to the shelves and performed general merchandising functions.

Book Edition

Editorial Pueblo y Education
Havana
07.2010 - 01.2015
  • Participated in seminars and additional training to expand knowledge and skills.
  • I personally take care of making the entire process of publishing a book.
  • I worked closely with the designer of the book, and the designer of the book cover.
  • Followed established guidelines and procedures.
  • Required minimal oversight to complete job tasks, meeting all deadlines, and goals.
  • Maintained a good working relationship with the author of the book, co-workers, and View Motion photomanagement.
  • Finished all tasks and job duties, adhering to deadlines to avoid delays.
  • Completed all required paperwork within anticipated timeframes.
  • I participated in two of the 'Havana Book Fair' (2013 and 2014), making expositions and reflections about the books with the author and the audience.
  • These fairs are held once a year in Havana, Cuba.

Social Worker

TRAINNING SCHOOL FOR SOCIAL WORKER
Havana
01.2003 - 06.2010
  • Developed individualized case plans and options to resolve economic difficulties for families in need.
  • Monitored the progress of clients in active cases to identify service goal accomplishments and areas in need of improvement.
  • Provided emergency and crisis intervention services to promptly address issues.
  • Deepened assessments by interviewing persons associated with clients, including families, teachers, and counselors.
  • Developed and modified work plans, methods, and procedures to determine work priorities, and develop work schedules.
  • Conducted group and individual counseling with parents and significant others, and developed and implemented treatment plans.
  • Collaborated with schools, family, and health care providers to determine services and aid with psychosocial assessments.
  • Processed referrals to obtain community resources for housing, public assistance, and healthcare services for clients.
  • Worked with clients to understand their needs and coordinate necessary services.

Education

Social Communication - Communications

University Of Havana
Havana, Cuba
07.2010

GED - Communications

School Of Social Workers
Havana, Cuba
07.2003

High School Diploma - Bachelor in Humanities

TRAINING SCHOOL OF SOCIAL WORKERS
Havana, Cuba
07.2003

Skills

  • Staff development
  • Store opening and closing
  • Mentoring workers
  • Product assembly
  • Worker training
  • Computer knowledge
  • Inventory management
  • Continuous improvement
  • Excellent customer service
  • Bilingual

Languages

Spanish

Timeline

Operation Manager

CVS PHARMACY
05.2017 - Current

Cashier

TJ MAXX COMPANIES
05.2016 - 04.2017

Cashier

DOLLAR TREE STORE
11.2015 - 04.2017

Cashier

MARSHALLS
09.2015 - 04.2016

Book Edition

Editorial Pueblo y Education
07.2010 - 01.2015

Social Worker

TRAINNING SCHOOL FOR SOCIAL WORKER
01.2003 - 06.2010

Social Communication - Communications

University Of Havana

GED - Communications

School Of Social Workers

High School Diploma - Bachelor in Humanities

TRAINING SCHOOL OF SOCIAL WORKERS

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