Gretter Morell
Miami,FL
Summary
Dynamic Logistics Account Executive with a proven track record at Total Quality Logistics Inc., adept at optimizing transportation routes to achieve significant cost savings. Bilingual and skilled in freight brokerage, I excel in resolving complex issues while enhancing customer satisfaction and driving continuous improvement initiatives.
Professional logistics specialist prepared to drive operational efficiency and client satisfaction. Experienced in coordinating complex supply chain processes, optimizing routes, and managing vendor relationships. Strong focus on team collaboration and adapting to changing needs to achieve results. Reliable, with skills in strategic planning, problem-solving, and communication.
Overview
9
9
years of professional experience
Work History
Logistics Coordinator
Moss Ventures LLC
11.2024 - Current
- Coordinated logistics operations, ensuring timely delivery of goods and materials.
- Developed and maintained relationships with suppliers to optimize supply chain efficiency.
- Implemented inventory management systems to enhance accuracy and reduce waste.
- Analyzed transportation routes, improving delivery times and reducing costs.
- Managed shipment documentation and compliance, ensuring adherence to regulatory requirements.
Logistics Account Executive
Total Quality Logistics Inc.
04.2022 - 11.2024
- Developed solutions for projects related to the logistics operations of a manufacturing business or freight carrier, including managing complex issues, by applying in-depth supply chain and industry knowledge.
- Successfully managed a multi-phase, million-dollar project for a top customer that involved the import of the product to the US, drayage process, storage at our different warehouse facilities, and distribution to the 1000+ destinations around the country.
- Optimized transportation route designs to reduce transportation costs by $850k.
- Helped reduce 12% of transportation costs for Walmart and SAMS by avoiding demurrage fees at the different ports in 2022.
- Managed transportation schedules in a daily basis and reviewed them with fulfillments centers and warehouses.
- Built a comprehensive pipeline of at least 50 different prospects each day by researching companies around US, Mexico and Canada.
Customer Service Manager
Best Buy
11.2019 - 04.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Store Manager
Pizza Hut
02.2017 - 11.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions
Education
Associate In Business Administration -
Florida National University
Hialeah, FLHigh School Diploma -
Miami Beach High School
Miami Beach, FL06.2017
Skills
- Work Orders
- Continuous Improvement Projects
- Employee Evaluation
- Office Organization
- Schedule Appointments
- Accounts Payable and Accounts Receivable
- Excellent Verbal Communication Skills
- Freight Brokerage
- Bank Deposits
- Freight Handling
- Cost Control
- Bilingual
Timeline
Logistics Coordinator
Moss Ventures LLC
11.2024 - Current
Logistics Account Executive
Total Quality Logistics Inc.
04.2022 - 11.2024
Customer Service Manager
Best Buy
11.2019 - 04.2021
Store Manager
Pizza Hut
02.2017 - 11.2019
Associate In Business Administration -
Florida National University
High School Diploma -
Miami Beach High School