Grey Freeman

Job Summary

Contributed to brand success by leading a team of 25-30 employees within a customer centric environment. Managed overall operations and ensured customer satisfaction through educated staffing decisions, consistent supervising and directing, upholding product quality and inventory, managing financial performance as well as safety and security.

Accomplishments

• Created and implemented new customer interaction techniques; resulting in 20% increase in team's customer satisfaction score and putting us on Area's metrics leader board within first month.
• Led Shift Supervisor team in leveraging brand strategies for customer care and retention in order to drive sales growth, contributing to over 25% sales increase for that year.
• Executed bi-quarterly employee performance conversations, digging deeper into individual successes and challenges in order to provide support and individual development plans, leading to 15-20% decrease in employee turnover, in addition to over 10 employee promotions within two years including 1 for Store Manager.
• Set clear and effective daily plans along with intentional coaching to build team capabilities; resulting in 10-20 seconds decrease in store's weekly average drive through times.
• Directed entire team to numerous spotlight successes which led to being named District’s Store Manager of the Quarter, asked to give talk to 100+ Store Managers in Area, and given additional role of Store Manager Trainer within first year

Job Summary

Assisted Store Manager in execution of store operations during scheduled shifts. Assigned roles and tasks to employees to ensure excellence in customer service, operations, and execution of store objectives.

Accomplishments

• Used Shift Supervisor transition time to coach peers on company inventory tracking systems and use, improving store's inventory accuracy.
• Consistently coached team around customer service and recovery expectations as challenges arose, leading store to see significant increase in repeat business and improved reviews for location.
• Strategically deployed employees to leverage their strengths for support and development of team's performance, leading to more efficient and capable staff