Summary
Overview
Work History
Education
Skills
Certification
Physical exercise
Timeline
Generic

Grey Lacy

Fort Worth,TX

Summary

Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly manages workloads and maintains safe and secure experience for guests. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Valet Parker

VIP Valet
06.2023 - Current
  • Minimized wait times for guests by quickly responding to valet requests and maintaining clear communication with the team.
  • Coordination between co-workers with an undersized team for the workload to successfully and park cars of customers and guests and retrieve them in timely and efficient manners.
  • Boosted guest loyalty through friendly interactions and personalized service, addressing any concerns or issues promptly, and earning jobs at high-end private parties.
  • Streamlined the parking process by effectively managing space availability and organizing parked vehicles for easy retrieval.
  • Facilitated efficient check-ins by accurately recording guest information, vehicle details, and issuing claim tickets upon arrival.
  • Ensured guest safety by conducting thorough vehicle inspections upon arrival, noting any existing damages or special instructions from guests.
  • Assisted guests with loading/unloading luggage, providing directions, or answering inquiries about local attractions when needed.
  • Casual and warm conversation to waiting guests to provide a pleasant and beneficial waiting experience.
  • Demonstrated strong multitasking abilities while managing multiple car retrievals simultaneously without compromising on quality of service provided to guests.
  • Drove varied vehicles, including large 3 ton suv's to luxury and sports models including Ferrari's and Rolls Royce's safely and legally.
  • Resolved customer complaints through calm, constructive communication, including that of those with dementia and alzheimer's.

Shoe Sales Associate

Tylers
10.2018 - 05.2019
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, ensuring accurate stock counts and timely restocking of popular sizes and styles.
  • Contributed to team sales goals by consistently meeting or exceeding personal sales targets, and reaching #1 shoe store in my hometown.
  • Supported store management during peak hours by assisting with crowd control, line management, and additional tasks as needed.
  • Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • multitasking by managing multiple customers at once while simultaneously holding a phone sale with a previous customer.

Education

Bachelor of Science - Medicine (Pre-Medicine)

Auburn University
Auburn, AL
05.2026

Skills

  • Professional appearance
  • Customer service orientation
  • Multitasking capabilities
  • Quick decision-making
  • Time management expertise
  • Active listening
  • Interpersonal skills
  • Attention to detail
  • Patience and composure
  • Stress tolerance
  • Guest Assistance
  • Flexible Schedule
  • Conflict Mediation

Certification

adobe certified and photoshop certified

Physical exercise

Understanding biomechanics and athleticism is a personal hobby of mine and I work out often and make programs for my friends that have been successful for them.

Timeline

Valet Parker

VIP Valet
06.2023 - Current

Shoe Sales Associate

Tylers
10.2018 - 05.2019

Bachelor of Science - Medicine (Pre-Medicine)

Auburn University

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Grey Lacy