Grey Young
Portland
Summary
Excelling in documentation and relationship building. Achieved positive client outcomes through tailored case plans and effective crisis intervention. Skilled in HIPAA compliance and conflict resolution, fostering collaboration within multidisciplinary teams to enhance client support and satisfaction.
Overview
15
15
years of professional experience
Work History
Case Manager
Oregon Department of Human Services
12.2011 - 07.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Increased client satisfaction through diligent follow-up and personalized support.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Mental Health Technician
Oregon Health Authority - Oregon State Hospital
08.2010 - 12.2019
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Documented patient progress comprehensively, enabling tailored treatment adjustments.
- Improved patient safety with continuous observation and timely intervention.
- Supported patient confidentiality in accordance with HIPAA regulations.
Education
Associate of Science - Veterinary Technology
Portland Community College
Portland, OR06-2028
Skills
- Relationship building
- Conflict resolution
- Critical thinking
- MS office
Documentation and reporting
- Patient support
- HIPAA compliance
- Ethical judgment
- Teamwork and collaboration
Timeline
Case Manager
Oregon Department of Human Services
12.2011 - 07.2025
Mental Health Technician
Oregon Health Authority - Oregon State Hospital
08.2010 - 12.2019
Associate of Science - Veterinary Technology
Portland Community College
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