GREYCE DE ALBA
Homestead
Summary
Dynamic customer service professional with proven expertise at Servicarga Miami Corp, enhancing transaction efficiency and reducing customer complaints. Skilled in cash handling and anti-money laundering, I foster strong client relationships and deliver exceptional service, resulting in increased customer loyalty and repeat business. Committed to maintaining high standards of accountability and transparency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
SERVICARGA MIAMI CORP
10.2018 - 10.2022
- Money transfer agent.
- Streamlined money transfer processes for improved transaction speed and reduced wait times.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Provided exceptional customer service while accurately handling monetary transactions, resulting in repeat business from satisfied clients.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers.
Customer Service Manager
Servicarga Miami Corp
10.2018 - 02.2022
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Provided exceptional customer service while accurately handling monetary transactions, resulting in repeat business from satisfied clients.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted customers in completing transactions, leading to a higher rate of successful transfers.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with clients, fostering trust and confidence in our services.
Education
Certificate - Facial Specialist.
Beauty Academy of South Florida
Miami, FL08-2021
High School Diploma -
Normal Superior Del Distrito De Barranquilla
Colombia12-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Cash handling proficiency
- Anti-money laundering
- Fraud detection techniques
- Financial regulations compliance
- Sales and marketing aptitude
- Microsoft outlook, word, and Excel
- Friendly, positive attitude
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Customer Service Representative
SERVICARGA MIAMI CORP
10.2018 - 10.2022
Customer Service Manager
Servicarga Miami Corp
10.2018 - 02.2022
Certificate - Facial Specialist.
Beauty Academy of South Florida
High School Diploma -
Normal Superior Del Distrito De Barranquilla
Similar Profiles
Anny SanchezAnny Sanchez
Assistant Move at Miami Estate Manager Corp - Miami FLAssistant Move at Miami Estate Manager Corp - Miami FL
Ronald CastellonRonald Castellon
Warehouse Clerk at Parker Meggit (Servicarga)Warehouse Clerk at Parker Meggit (Servicarga)
Sandra DieguesSandra Diegues
Real Estate Sales Associate at Florida Realty of Miami CorpReal Estate Sales Associate at Florida Realty of Miami Corp