Front Desk Agent
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed familiarity with hotel amenities to enhance guest experience through informative recommendations.
- Processed payments and maintained financial accuracy during transactions.
- Handled incoming calls, directing them to appropriate departments as necessary.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
