Greylyn Watson
Belmont ,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated professional with a proactive attitude and the ability to learn. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Police Officer Recruit
Charlotte Mecklenburg Police Department
Charlotte, NC
12.2024 - Current
- Attended various training sessions pertaining to law enforcement procedures, tactics and regulations.
- Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.
- Received comprehensive training in first aid and emergency response, enhancing readiness for real-world situations.
- Participated in field training exercises, applying theoretical knowledge in outdoor, realistic scenarios.
- Attended workshops on conflict resolution and negotiation, preparing for leadership roles in diverse situations.
- Underwent survival training, enhancing resilience and adaptability in challenging environments.
Customer Account Representative
GM Financial
Huntersville, NC
06.2022 - 12.2024
- Responded to customer inquiries and complaints in a timely manner.
- Maintained accurate records of customer interactions, transactions and account changes.
- Ensured that customer accounts were up-to-date and accurate.
- Resolved billing disputes with customers.
- Provided excellent customer service by responding promptly to telephone calls.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Advised customers on appropriate actions to take regarding their accounts.
- Offered assistance in resolving any issues related to customer accounts.
- Performed data entry tasks such as updating customer information in the system.
- Set up and updated customer accounts with interactions, payments and personal information.
- Received and processed client payments and updated accounts.
- Utilized consultative approach to gain trust and confidence of customers.
Supervising Manager
UnderArmour Warehouse
Charlotte, NC
07.2024 - 12.2024
- Conducted regular performance evaluations for all employees under supervision.
- Developed training plans for staff members in order to enhance their skillsets and knowledge base related to their job role.
- Implemented strategies to improve customer satisfaction ratings from surveys conducted by the company.
- Monitored team performance, identified areas for improvement, and provided constructive feedback to staff members.
- Lead daily stand-up meetings with team members to review tasks assigned for the day.
- Assisted in resolving any conflicts between team members or customers.
- Developed and implemented policies and procedures to ensure that the team had a clear understanding of their roles and responsibilities.
Supervisor
Vans Off The Wall
Charlotte, NC
10.2023 - 07.2024
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Stylist
Dolce Lusso Salon and Spa
Fort Mill, SC
10.2021 - 05.2022
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Collected payment from customers and scheduled next appointments.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
- Provided comprehensive hair treatments for various types of hair.
- Maintained updated knowledge of industry products and chemical composition structure and properties.
- Maximized company profits through effective product sales and updated customer service standard to obtain the maximum return of customers.
Education
Associate of Arts - Associate In Arts
Gaston College
Dallas, NC05-2024
Certificate - Criminal Justice Technology
Gaston College
Dallas, NC05-2024
Vocational Program -
Aveda Institute
Charlotte, NC10.2020
High School Diploma -
Forestview High School
Gastonia, NC06.2018
Skills
- Organization
- Analytical
- Computer skills
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Problem-solving abilities
- Adaptability and flexibility
- Self motivation
- Multitasking Abilities
- Teamwork and collaboration
- People skills
- Organizational skills
Accomplishments
- Deans List
Timeline
Police Officer Recruit
Charlotte Mecklenburg Police Department
12.2024 - Current
Supervising Manager
UnderArmour Warehouse
07.2024 - 12.2024
Supervisor
Vans Off The Wall
10.2023 - 07.2024
Customer Account Representative
GM Financial
06.2022 - 12.2024
Stylist
Dolce Lusso Salon and Spa
10.2021 - 05.2022
Vocational Program -
Aveda Institute
High School Diploma -
Forestview High School
Associate of Arts - Associate In Arts
Gaston College
Certificate - Criminal Justice Technology
Gaston College
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