Greymi Hernandez
Orange Park
Summary
Highly motivated and customer-focused professional with a strong background in sales and customer experience. Exceptional communication and organizational skills. Committed to delivering outstanding service, improving customer satisfaction, and ensuring efficient office operations. Seeking a position in Customer Care or Office Administration to leverage problem-solving abilities, attention to detail, and self-motivation. Excited to contribute to a dynamic team and make a positive impact.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
E & G Cargo Freight Solutions LLC
11.2021 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Dispatch Coordinator
ARTICLE
06.2018 - 04.2024
- Manage documentation for warehouse operations and customer pickups, and collaborate with carriers to address and resolve delivery challenges
- Monthly performance review meetings with carriers to ensure adherence to quality and timeliness standards
- Provided clerical support to company employees by copying, emailing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Maintained inventory of office supplies and placed orders.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Responded to high volume of phone and email requests to provide logistics information.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
Department Manager
Wal-Mart
07.2013 - 05.2018
- Successfully provided exceptional customer service, resolving inquiries and customer complaints efficiently to enhance customer satisfaction.
- Recognized for strong listing skills and the ability to build rapport with customer retention.
- Provided attentive customer service, resolving inquiries and complaints efficiently to ensure satisfaction
- Maintained a high level of professionalism and upselling techniques.
- Utilized electronic cataloging systems to inform customers about order statuses and product availability
- Coordinated interview schedules and facilitated the hiring process for new associates
Team Lead
10 SPOT
10.2012 - 07.2013
- Managed a team to maintain store standards, achieving a consistent customer satisfaction level and supporting the store's sales objectives
- Coordinated merchandise receipt and effectively operated point-of-sale systems, while also handling customer inquiries and maintaining visual merchandising standards
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
NJ Licensed Massage Therapy Diploma -
Anthem Institute
Jersey City, NJ06.2014
Diploma -
Kearney High School
Kearney, NJ06.2012
Skills
- Customer Success
- Detail oriented
- Communications
- Sales
- Bilingual
- Problem Solving
- Team Leadership
- Computer skills
- Negotiation
- Customer and client relations
- Vendor Relations
- Strong problem solver
- Data entry
- Office management
- Invoice processing
Timeline
Administrative Assistant
E & G Cargo Freight Solutions LLC
11.2021 - Current
Dispatch Coordinator
ARTICLE
06.2018 - 04.2024
Department Manager
Wal-Mart
07.2013 - 05.2018
Team Lead
10 SPOT
10.2012 - 07.2013
NJ Licensed Massage Therapy Diploma -
Anthem Institute
Diploma -
Kearney High School
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