I’m skilled at building trust and consistently exceeding targets. At No.1 Automotive Body Repair, I utilized my I-CAR certification and strong customer service skills to improve repair efficiency and client satisfaction, helping the shop earn 5-star reviews on Google and Carwise. My ability to think outside the box and proficiency with CCC ONE software led to more efficient processes, better repairs, and increased shop profitability, whether working with DRP or non-DRP contracts.
Currently, I’m working at a high-volume repair facility, handling an average of 250-300k in revenue per month and managing 40 repair orders (ROs) average monthly. I’m now looking for a fast-paced, family-oriented shop that values customer satisfaction as much as employee well-being.
Communication Skills – Ability to communicate effectively with customers, insurance adjusters with DRP or without, and repair shop technicians.
Time Management – Efficiently managing time when handling multiple estimates and tasks in a busy environment.
Problem-Solving – Addressing unforeseen issues during repairs and coming up with cost-effective solutions.
Team Collaboration – Working with body shop technicians, insurance representatives, and management to ensure repairs are completed efficiently.
Negotiation Skills – Negotiating repair costs with customers, insurance companies, and suppliers.
Proficiency in industry-specific software such as:
I-CAR Certified in auto body repair and paint techniques