Greyson Millard
Troy,OH
Summary
Experienced in customer service, conflict resolution, and training. Versatile and detail-oriented professional with a strong skill set in quality assurance, inventory management, and multitasking in fast-paced environments. Highly effective written and verbal communication skills with a keen focus on efficiency and accuracy.
Overview
6
6
years of professional experience
Work History
Email Floor Support
Marc Fisher & Subsidiary Brands
01.2024 - Current
- Handled escalated supervisor situations and complex customer inquiries.
- Maintained a high level of accuracy in written communication with a 70 WPM typing speed.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Addressed over 1,300 negative customer reviews across Marc Fisher's six subsidiary brands.
Quality Control Specialist
Billings Clinic
05.2023 - 01.2024
- Monitored and evaluated customer service calls to ensure high-quality patient support.
- Provided agents with real-time assistance and guidance.
- Reviewed call quality and provided feedback for performance improvement.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all departments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Patient Services Representative
Billings Clinic
01.2023 - 05.2023
- Scheduled appointments for various medical departments.
- Directed patients to the appropriate healthcare providers.
- Identified emergency situations and transferred calls to triage teams.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
Stock & Inventory Specialist
Akademos
04.2022 - 01.2023
- Managed book inventory and ordering processes.
- Coordinated with publishers and retailers via phone, email, and online platforms.
- Ensured timely order fulfillment and stock availability.
- Performed data entry and completed proper paperwork.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary stock.
Production Associate
HoneyBaked Ham
11.2021 - 01.2022
- Efficiently glazed and processed hams to meet high-demand seasonal sales.
- Used equipment properly to avoid workplace hazards or injuries.
- Prepared materials for assembly work to keep workflows running smoothly.
Shift Lead
Rapid Fired Pizza
03.2020 - 10.2021
- Supervised daily operations to ensure efficiency and customer satisfaction.
- Oversaw food preparation, inventory, and cash handling.
- Resolved customer concerns and ensured high service standards.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Barista
Starbucks
02.2019 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
High School Diploma -
Ohio Virtual Academy
Columbus05-2019
Skills
- Typing Speed
- Customer Service & Support
- Email Communication & Conflict Resolution
- Leadership & Team Training
- Quality Assurance & Process Improvement
- Multi-Tasking in Fast-Paced Environments
- Complaint handling
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 2 in the creation/utilization of medical phone support training documents and presentations.
- Documented and resolved negative customer feedback, which led to a decrease in negative reviews.
- Trained groups of 20+ regarding medical triage, customer care and protocol for Billings Clinic.
- Trained groups of ~15 on customer care, email efficiency and company policy for Marc Fisher brands.
Timeline
Email Floor Support
Marc Fisher & Subsidiary Brands
01.2024 - Current
Quality Control Specialist
Billings Clinic
05.2023 - 01.2024
Patient Services Representative
Billings Clinic
01.2023 - 05.2023
Stock & Inventory Specialist
Akademos
04.2022 - 01.2023
Production Associate
HoneyBaked Ham
11.2021 - 01.2022
Shift Lead
Rapid Fired Pizza
03.2020 - 10.2021
Barista
Starbucks
02.2019 - 03.2020
High School Diploma -
Ohio Virtual Academy
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