GREYSON WATKINS
KANSAS CITY
Summary
Registered Behavior Technician with strong skills in implementing and monitoring behavior intervention plans. Dedicated to curating safe and fun learning environments for individuals on the autism spectrum through Applied Behavior Analysis.
Experienced Retail Operations Supervisor with 6+ years in inventory management and team leadership. Skilled in enhancing customer engagement and store operations. Proficient in conflict resolution and staff training, ensuring efficient processes and customer satisfaction. Dedicated to fostering teamwork and improving communication, leading to sales milestones and a motivated workforce.
Eager to secure a position with focus on behavior, mental health, and patient care. I aspire to be a Director of Patient Advocacy, or something similar in the far future.
Overview
4
4
years of professional experience
Work History
Retail Operations Supervisor
Worlds of Fun
08.2024 - Current
- Oversee operations at five retail & ride locations, ensuring efficient processes and customer satisfaction.
- Lead and train a team consisting of 4 tiers, focused on guest service and sales, achieving notable sales milestones with daily goals and competitive rewards for ambassadors.
- Worked with team to maintain the product placement, inventory and overall organization of those 5 locations.
- Monitor and analyze sales of high value add-on products by comparing Micros reporting to written tracking sheets, organizing data with Excel, and issuing disciplinary action to those found responsible for variances or improper procedures.
- Develop comprehensive training guides for selling of Fast Lane, creation of Fun Pix accounts and use of various computer programs.
- Collaborate with departments to resolve customer issues effectively, enhancing overall experience.
- Fostered teamwork by implementing regular feedback sessions, leading to improved communication and a more motivated workforce.
Registered Behavior Technician
Brighter Strides ABA
11.2024 - 02.2025
- Implemented individualized behavior intervention plans informed by Applied Behavior Analysis in a home-based setting with a young child diagnosed with Autism Spectrum Disorder.
- Fostered positive relationships with the client and their family, enhancing trust and communication to create a supportive learning environment.
- Developed creative teaching methods and unique forms or reinforcement, significantly boosting client participation and motivation within sessions and Discrete Trial Training.
- Monitored client progress through systematic data collection, enabling timely adjustments to strategies and enhancing overall therapy effectiveness.
Registered Behavior Technician
Autism Support Now
01.2024 - 11.2024
- Implemented individualized behavior intervention plans informed by Applied Behavior Analysis principles in a clinic based setting for children and teens diagnosed with Autism Spectrum Disorder.
- Conducted direct therapy sessions, utilizing Applied Behavior Analysis techniques to improve client skills.
- Gather and analyze behavioral data, supporting program adjustments for improved client progress.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Collaborate with BCBAs to refine therapy plans, ensuring effective interventions and measurable results.
Area Supervisor
Worlds of Fun
08.2022 - 08.2024
- Ensure store readiness and cleanliness, enhancing customer satisfaction and store image.
- Led team of 3 tiers to maintain high store standards, improving customer feedback significantly.
- Resolved inventory issues swiftly, and maintained stock.
- Collaborated with staff to uphold store presentation, creating positive customer experiences.
- Respond to guest and employee inquiries promptly, ensuring smooth store operations.
- Ensure all staff is following guidelines and procedures, delivering progressive discipline as needed.
Assistant Manager
Beauty Brands
11.2022 - 06.2024
- Led team to enhance guest service and sales, boosting customer satisfaction and revenue.
- Ensured precise inventory management, reducing discrepancies and improving stock accuracy.
- Developed effective solutions for guest issues, enhancing overall service experience.
- Monitored cash intake and deposit records, increasing
- accuracy, and reducing discrepancies.
Supervisor
Worlds of Fun
07.2021 - 08.2022
- Directed retail tasks, boosting team efficiency and store compliance.
- Encouraged open communication among team members, facilitating a culture of feedback that improved overall morale and productivity.
- Supervised daily operations to ensure compliance with retail standards, resulting in enhanced customer satisfaction and increased sales.
Education
Bachelors Degree - Criminology
University of Missouri-Kansas City
05-2027
Skills
- Discrete trial training
- Token economy systems
- Social skills development
- Inventory Management, Excel, Dataworks, Micros
- Team Leadership
- Customer Engagement
- Conflict Resolution
- Data Analysis
- Staff Training
- Store Operations
- Discrete trial training
Timeline
Registered Behavior Technician
Brighter Strides ABA
11.2024 - 02.2025
Retail Operations Supervisor
Worlds of Fun
08.2024 - Current
Registered Behavior Technician
Autism Support Now
01.2024 - 11.2024
Assistant Manager
Beauty Brands
11.2022 - 06.2024
Area Supervisor
Worlds of Fun
08.2022 - 08.2024
Supervisor
Worlds of Fun
07.2021 - 08.2022
Bachelors Degree - Criminology
University of Missouri-Kansas City
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