GREYTEL GUEVARA
Byron Center,Michigan
Summary
Articulate Operation Support Specialist driven to succeed; with over 14 years of experience in the healthcare industry. Strategic planning and client relationship management expert. Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Overview
14
14
years of professional experience
Work History
Regional Zone Manager
Kellermeyer Bergensons Services LLC
11.2019 - Current
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Considered and approved policies to support company initiatives and overall performance.
- Delivered consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.
- Developed strong working relationships with vendors to negotiate favorable contracts and secure timely deliveries of goods.
- Championed sustainability efforts within the zone by implementing recycling programs and promoting energy-efficient practices among employees.
- Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated towards achieving objectives.
- Increased profit margin 95% through inventory control, cost control and increased route productivity.
Operation Support Specialist
Eastside Urgent Care
06.2017 - 11.2019
- Execute marketing campaigns and offer feedback on their effectiveness
- Work with Eastside Urgent Care leadership to develop and implement a comprehensive and innovative community outreach plan targeting individual, private, corporate, school and other organizations
- Manage recruiting, screening, interviewing and onsite training
- Successfully led key projects which resulted in increase in revenue and the number of patients seen daily
- Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Served as a liaison between various departments within th organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Managed daily operations, including scheduling shifts, tracking inventory levels, and ensuring adequate staffing to meet business demands.
- Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
- Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
Administrative Assistant
Spectrum Health
01.2015 - 06.2017
- Prepared correspondence, accounting and financial documents for analysis
- Project Lead-developing immunization kit for all Spectrum Health Offices
- Assisted Operation Specialist in creating a new position for an Onboarding Operation Specialist for the Northern Region
- Provided direct support to the Division Chief and two Directors of Operations with daily task and projects
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Administrative Project Coordinator
Spectrum Health
12.2010 - 06.2015
- Coordinated Department functions for 20+ interpreters
- Improved scheduling efficiency through development of new communication process thru Epic Education
- Created Standard Work for the registration process for all coordinators
- Expedited working relationships with interpreters and other departments
- Managed multiple, complex interpreter schedules
- Provided monthly data reports through Cerner
- Streamlined administrative processes by implementing new project management tools and techniques.
- Coordinated cross-functional teams to achieve project objectives within tight deadlines.
- Documented each phase of project completion with accuracy and diligence for company records.
- Parsed complex projects into logical, straightforward tasks with attainable deadlines.
Education
Associate of Arts - Culinary Arts
Grand Rapids Community College
Grand Rapids, MI06.2026
Bachelor of Science - Business in Health Administration
Davenport University
Grand Rapids, MI01.2018
Associate of Arts - Science in Health
Grand Rapids Community College
Grand Rapids, MI01.2015
Skills
- Fluent in both English and Spanish
- Self Motivate
- Strong Verbal Communication
- Team Leadership
- Process Improvement
- Conflict Resolution
- Excellent attention to detail
- Staff Development
- Operations Management
- Sales operations
Community Service
- SHU Leading Laterally
- SHU Presentation Skills
Activities
- Member, Gwinnett County Public Schools Healthcare Advisory Board, 2017-present
- Member, Spectrum Health Young Professional Group, 2015-2016
Timeline
Regional Zone Manager
Kellermeyer Bergensons Services LLC
11.2019 - Current
Operation Support Specialist
Eastside Urgent Care
06.2017 - 11.2019
Administrative Assistant
Spectrum Health
01.2015 - 06.2017
Administrative Project Coordinator
Spectrum Health
12.2010 - 06.2015
Associate of Arts - Culinary Arts
Grand Rapids Community College
Bachelor of Science - Business in Health Administration
Davenport University
Associate of Arts - Science in Health
Grand Rapids Community College
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