GREYTEL GUEVARA
Byron Center,Michigan
Summary
Articulate Operation Support Specialist driven to succeed; with over 14 years of experience in the healthcare industry. Strategic planning and client relationship management expert. Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Overview
14
14
years of professional experience
Work History
Regional Zone Manager
Kellermeyer Bergensons Services LLC
San Francisco, CA
11.2019 - Current
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Considered and approved policies to support company initiatives and overall performance.
- Delivered consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.
- Developed strong working relationships with vendors to negotiate favorable contracts and secure timely deliveries of goods.
- Championed sustainability efforts within the zone by implementing recycling programs and promoting energy-efficient practices among employees.
- Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated towards achieving objectives.
- Increased profit margin 95% through inventory control, cost control and increased route productivity.
Operation Support Specialist
Eastside Urgent Care
Lawrenceville, GA
06.2017 - 11.2019
- Execute marketing campaigns and offer feedback on their effectiveness
- Work with Eastside Urgent Care leadership to develop and implement a comprehensive and innovative community outreach plan targeting individual, private, corporate, school and other organizations
- Manage recruiting, screening, interviewing and onsite training
- Successfully led key projects which resulted in increase in revenue and the number of patients seen daily
- Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Served as a liaison between various departments within th organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Managed daily operations, including scheduling shifts, tracking inventory levels, and ensuring adequate staffing to meet business demands.
- Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
- Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
Administrative Assistant
Spectrum Health
Grand Rapids
01.2015 - 06.2017
- Prepared correspondence, accounting and financial documents for analysis
- Project Lead-developing immunization kit for all Spectrum Health Offices
- Assisted Operation Specialist in creating a new position for an Onboarding Operation Specialist for the Northern Region
- Provided direct support to the Division Chief and two Directors of Operations with daily task and projects
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Administrative Project Coordinator
Spectrum Health
Grand Rapids
12.2010 - 06.2015
- Coordinated Department functions for 20+ interpreters
- Improved scheduling efficiency through development of new communication process thru Epic Education
- Created Standard Work for the registration process for all coordinators
- Expedited working relationships with interpreters and other departments
- Managed multiple, complex interpreter schedules
- Provided monthly data reports through Cerner
- Streamlined administrative processes by implementing new project management tools and techniques.
- Coordinated cross-functional teams to achieve project objectives within tight deadlines.
- Documented each phase of project completion with accuracy and diligence for company records.
- Parsed complex projects into logical, straightforward tasks with attainable deadlines.
Education
Associate of Arts - Culinary Arts
Grand Rapids Community College
Grand Rapids, MI06.2026
Bachelor of Science - Business in Health Administration
Davenport University
Grand Rapids, MI01.2018
Associate of Arts - Science in Health
Grand Rapids Community College
Grand Rapids, MI01.2015
Skills
- Fluent in both English and Spanish
- Self Motivate
- Strong Verbal Communication
- Team Leadership
- Process Improvement
- Conflict Resolution
- Excellent attention to detail
- Staff Development
- Operations Management
- Sales operations
Community Service
- SHU Leading Laterally
- SHU Presentation Skills
Activities
- Member, Gwinnett County Public Schools Healthcare Advisory Board, 2017-present
- Member, Spectrum Health Young Professional Group, 2015-2016
Timeline
Regional Zone Manager
Kellermeyer Bergensons Services LLC
11.2019 - Current
Operation Support Specialist
Eastside Urgent Care
06.2017 - 11.2019
Administrative Assistant
Spectrum Health
01.2015 - 06.2017
Administrative Project Coordinator
Spectrum Health
12.2010 - 06.2015
Associate of Arts - Culinary Arts
Grand Rapids Community College
Bachelor of Science - Business in Health Administration
Davenport University
Associate of Arts - Science in Health
Grand Rapids Community College