Gregoire Denis
Orlando,FL
Summary
An adept professional focused on driving business growth and enhancing brand visibility through strategic initiatives. Proficient in utilizing market insights to optimize customer engagement and satisfaction, while consistently achieving organizational objectives.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Front Desk Agent
Conrad Hilton
12.2023 - Current
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Increased average transaction value by upselling complementary products or services based on customer needs. $26,000 in 3 months
Manager In Training Room Division
Trump National Doral
05.2023 - 11.2023
- Oversaw activities of 15 person team completing daily tasks, disciplining and motivating employees to maximize performance (Front Desk, Guest Services & Housekeeping)
- Conferred with customers each day to maintain a current understanding of needs and preferences, resolved issues, and promoted brand loyalty.
Consulting Mission
The Westin Turtle Bay Resort 5*
11.2022 - 11.2022
- Recommended strategies for upsells, marketing, customer satisfaction and rebooking.
Executive Administrative Assistant
Hotel Four Seasons George V 5*
04.2022 - 10.2022
- Oversaw a team of 25 employees.
- Managed the budget and stocks.
- Directed the flow of interventions.
- Collaborated with partner companies.
Executive Assistant
Hotel de L'image 4
04.2021 - 10.2021
- Assisted the Director of Room in daily tasks.
- Provided quality customer service.
- Created & regulated reservations.
- Completed administrative tasks & hotel promotion
Education
MBA - Spa, Golf & Resort
Vatel Mauritius
11.2023
Bachelor of Science - Tourism & Hospitality
Excelia La Rochelle
05.2021
Skills
Team Spirit
Making offers
Cultural Awareness
Conflict Resolution
Up-sells
Timeline
Front Desk Agent
Conrad Hilton
12.2023 - Current
Manager In Training Room Division
Trump National Doral
05.2023 - 11.2023
Consulting Mission
The Westin Turtle Bay Resort 5*
11.2022 - 11.2022
Executive Administrative Assistant
Hotel Four Seasons George V 5*
04.2022 - 10.2022
Executive Assistant
Hotel de L'image 4
04.2021 - 10.2021
MBA - Spa, Golf & Resort
Vatel Mauritius
Bachelor of Science - Tourism & Hospitality
Excelia La Rochelle