Gricel Aragon
Jacksonville,FL
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Jax Car sale
Jacksonville, FL
03.2024 - Current
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained front desk to provide positive first impression.
- Coordinated support to facilitate general office operations.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Entered data into databases accurately and efficiently.
- Greeted visitors, clients and guests in a professional manner.
Spa Manager
Hotel Memories Flamenco
Cayo Coco, Cuba
11.2012 - 08.2023
- Resolved customer complaints in a timely manner.
- Identified opportunities for process improvements within the spa's operational structure.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Documented client records and information.
- Developed and implemented spa services policies, procedures and standards.
Housekeeper
Melia Hotels International
Cayo Guillermo, Cuba
01.2000 - 07.2012
- Communicated with customers about requests for additional supplies or cleaning services.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Inspected furniture for damage or stains in between guest stays.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Education
Associate's Degree - Cosmetology
Escuela Comercio
Ciego De Avila 01-2013
Bachelor of Science - Hygiene and Epidemiology
Facultad De Ciencias Medicas
Ciego De Avila 07-2010
Skills
- Assignment delegation
- Staff management
- Spa operations
- Employee coaching
- Customer feedback analysis
- Teamwork
- Safe cleaning with chemicals
- Housekeeping
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Jax Car sale
03.2024 - Current
Spa Manager
Hotel Memories Flamenco
11.2012 - 08.2023
Housekeeper
Melia Hotels International
01.2000 - 07.2012
Associate's Degree - Cosmetology
Escuela Comercio
Bachelor of Science - Hygiene and Epidemiology
Facultad De Ciencias Medicas
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