Gricel Hernandez
Tavares
Summary
Energetic and organized with keen eye for detail and strong commitment to efficiency. Familiar with office software and document management, excelling in data entry and scheduling. Dedicated to streamlining administrative processes and enhancing office productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Florida Renovation Solutions
02.2022 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Proofread and edited professional documents to fix errors.
- Increased office accessibility, organized workspace to accommodate needs of all employees, ensuring comfortable and inclusive environment.
Senior Customer Service Representative
USA Tourist Services
06.2014 - 01.2022
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Processed, scheduled and executed customer orders for new and established customers.
Education
GED -
ThiellsHigh School
Thiells, NYSkills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Filing systems
- Documentation and recordkeeping
Certification
Florida Notary
Timeline
Administrative Clerk
Florida Renovation Solutions
02.2022 - Current
Senior Customer Service Representative
USA Tourist Services
06.2014 - 01.2022
GED -
ThiellsHigh School
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