Gricel Herrera
Miami,FL
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Village Montessori School
01.2024 - Current
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers positively.
- Process admissions and payroll
- Ensure Florida State requirements for Immunizations were up to date.
Realtor Associate
Home Looks International
09.2015 - Current
- Showcased properties effectively.
- Addressed client concerns promptly with professionalism to maintain trust throughout the transaction process.
- Negotiated favorable contract terms for clients by leveraging market research and strong communication skills.
- Advised clients on property staging techniques to enhance curb appeal and attract potential buyers quickly.
Education
Life Coach Certificate
Faith-based Coaching Academy
Miami05-2022
Bachelor of Science - Business Administration
Florida Intertnational University
Miami05-1999
Skills
- Customer Service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Exceptional interpersonal communication
- Relationship building
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Manager
Village Montessori School
01.2024 - Current
Realtor Associate
Home Looks International
09.2015 - Current
Life Coach Certificate
Faith-based Coaching Academy
Bachelor of Science - Business Administration
Florida Intertnational University
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