Gricela Avalos
Island Lake,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Custodian
Robert Crown Elementary School
Wauconda, IL
10.2022 - 02.2024
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Replacing light bulbs.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons.
Cashier
Walgreens
Island Lake, IL
06.2019 - 06.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
Housekeeping
Fidelity
Barrington, IL
04.2011 - 01.2023
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Moved equipment and furniture to thoroughly clean space.
Teacher
Poko Loko Early Learning Center
Libertyville, IL
11.2009 - 03.2011
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Implemented appropriate strategies to manage challenging behaviors.
- Provided a safe and stimulating learning environment for young children.
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Provided guidance on personal hygiene habits such as hand washing.
- Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
- Ensured compliance with relevant regulations such as health and safety standards.
- Promoted effective communication between staff members by participating actively in team meetings.
- Promoted good behaviors by using positive reinforcement methods.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
Education
Early Child Development Certificate - Early Childhood Education
William Rainey Harper College
Palatine, IL05-2007
Skills
- Telephone Etiquette
- Call handling
- Records Management
- Greeting customers
- Computer Skills
- Client Service
- Facility Maintenance
- Child Safety Procedures
- Activity Planning
- Student Records Management
- Bilingual in Spanish and English
- Typing Skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Custodian
Robert Crown Elementary School
10.2022 - 02.2024
Cashier
Walgreens
06.2019 - 06.2023
Housekeeping
Fidelity
04.2011 - 01.2023
Teacher
Poko Loko Early Learning Center
11.2009 - 03.2011
Early Child Development Certificate - Early Childhood Education
William Rainey Harper College
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