Gricelda Arroyo
Gainesville,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Dental Laboratory Technician
Pittman Dental Laboratory
08.2023 - Current
- Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs.
- Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.
- Removed excess metal or porcelain and polished surfaces of prostheses or frameworks using polishing machines.
- Maintained laboratory equipment, performing routine maintenance and troubleshooting to ensure optimal performance.
- Completed detailed models of patients' mouths to create accurate devices.
- Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
- Maintained a high level of accuracy in model fabrication by utilizing 3D printing technology for precise results.
Planning Analyst
Kubota Manufacturing of America
12.2020 - 08.2025
- Coordinating and managing all activities during the purchase process, such as creating purchase orders.
- Monitoring transportation and invoice creation follow through.
- Analyzed production data to identify trends and inform operational decisions.
- Coordinated scheduling efforts to align resources with project timelines.
- Trained new team members on planning tools and systems for process continuity.
- Participated in capacity planning initiatives, ensuring adequate resources were available to support projected demand levels.
- Manages all international accounts
- Managed multiple priorities effectively, consistently achieving deadlines while maintaining a high level of attention to detail in all deliverables produced.
Inspector
Toyota Industries Compressor Parts America
02.2020 - 12.2021
- Inspects and approves incoming material by confirming specifications, conducting visual and measurement tests. Rejecting and returning unacceptable material.
- Approves finished products by confirming specifications, conducting visual and measurement tests, returning product for rework and confirming rework.
- Updates job knowledge by participating in educational opportunities and reading technical publications.
- Documented inspection results by completing reports and logs. Summarizes re-work waste and inputs data into quality database.
- Conducted thorough inspections of compressor parts to ensure compliance with quality standards.
- Collaborated with engineering staff to resolve quality issues and improve manufacturing processes.
- Trained new inspectors on safety procedures and inspection techniques to maintain high-quality benchmarks.
- Participated in continuous improvement initiatives aimed at optimizing inspection workflows and reducing waste.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
Accounting Tech
Georgia Department of Transportation
09.2014 - 02.2018
- Coordinating and managing all activities during the purchase process, such as creating purchase orders.
- Monitoring transportation and invoice creation follow through.
- Customer Service
- Create workers comp cases and follow through.
- Assisted in the preparation of financial reports, ensuring timely submission to management.
- Collaborated with cross-functional teams to streamline accounting processes and improve operational efficiency.
- Trained junior staff on accounting procedures, fostering a collaborative learning environment within the team.
- Streamlined invoice processing to improve vendor relationships and maintain timely payment schedules.
Education
High School Diploma -
East Hall High School
Gainesville, GASkills
- Extremely Organized
- Strong verbal communication
- Data management
- Hand/eye coordination
- Excellent team building skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Laboratory Technician
Pittman Dental Laboratory
08.2023 - Current
Planning Analyst
Kubota Manufacturing of America
12.2020 - 08.2025
Inspector
Toyota Industries Compressor Parts America
02.2020 - 12.2021
Accounting Tech
Georgia Department of Transportation
09.2014 - 02.2018
High School Diploma -
East Hall High School
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