Gricelda Cuello
The Bronx,NY
Summary
Dedicated professional with experience at Intergen Health, enhancing resident well-being through activity planning and emotional support. Proven ability in customer service at McDonald's, fostering positive relationships and resolving complaints effectively. A fast learner with strong teamwork skills, committed to creating positive experiences and improving quality of life for others.
Overview
18
18
years of professional experience
Work History
Nursing Home Volunteer
Intergen Health
08.2013 - 11.2021
- Assisted residents with daily activities, fostering independence and enhancing quality of life.
- Provided companionship and emotional support to residents, improving overall well-being and engagement.
- Collaborated with nursing staff to ensure resident needs were met promptly and effectively.
- Organized recreational activities that promoted social interaction and physical health among residents.
- Educated families on resident care practices, facilitating better communication and understanding of individual needs.
- Provided support and companionship to patients in need of assistance.
- Supported needs of 1+ residents under long-term care.
Cashier
McDonald's
02.2004 - 07.2008
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
- Ensured compliance with food safety regulations during order preparation and serving.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Collaborated with team members to streamline service delivery during peak hours.
- Monitored cleanliness and organization of the dining area to provide a welcoming environment.
- Greeted customers entering store and responded promptly to customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Skills
- Activity planning
- Retail store support
- Fast learner
- Fast decision making
- Self-awareness
- Task delegation
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Creating positive experiences
- Positive attitude and enthusiasm
Languages
Spanish
Full Professional
Timeline
Nursing Home Volunteer
Intergen Health
08.2013 - 11.2021
Cashier
McDonald's
02.2004 - 07.2008
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