Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
•Identified improvements and recommended courses of action to leadership to improve quality of assistance and processes for disaster survivors.
•Managed and coordinated information processing to ensure geographically dispersed work units achieved consistent program delivery results.
•Demonstrated working knowledge of IA policies and programs provided information and plain language explanations of Housing Assistance, Other Needs Assistance Grants, and other IA programs to applicants.
•Used Web-NEMIS Processing Data Base to review and process individuals and households’ monetary assistance.
•Identified and resolved situations which inhibit efficient and expeditious processing, recognize disaster related trends, and provided recommendations to improve processes.
•Interpreted speech and written materials in English to Spanish to ensure accessible communication and reduce application barriers.