Gricelda Meza Jimenez
Windsor,CA
Summary
Adept at fostering customer loyalty and enhancing guest experiences, I leveraged my housekeeping prowess at Owny Resort to maintain impeccable environments, contributing to a significant increase in guest satisfaction. My ability to manage high-stress situations as a Customer Service Representative at Safeway, combined with my cash handling accuracy, showcases my blend of exceptional service skills and reliability.
Overview
5
5
years of professional experience
Work History
Housekeeper
Owny Resort
07.2023 - 12.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Customer Service Representative
Safeway
01.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Cardenas Markets
04.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
GED -
Cabrillo College
Aptos, CA07-2009
Skills
- Teamwork
- Customer service
- Housekeeping
- Health and safety compliance
- Active listening
- Problem resolution
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Reliability and punctuality
Timeline
Housekeeper
Owny Resort
07.2023 - 12.2024
Customer Service Representative
Safeway
01.2022 - 06.2023
Cashier
Cardenas Markets
04.2020 - 12.2021
GED -
Cabrillo College
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