Gricelda Suarez

Monitoring dedicated queues and assigning tickets to appropriate teams day/night

Assigning tickets which are out of scope to the service/desk call center for other teams

Ensuring proper assignment of tickets and SLAs

Following the work order/ticket process from beginning to end

Create proactive tickets/work orders for building issues, repairs and Security Escorts

Handling GUTS (Google) ticket System, 360 Ticket System and CorrigoPro Desktop ticketing System.

Answering employee and management phone calls

Dispatching day porters’ tickets, set up and dispatch night custodians

File and report facilities maintenance issues

Creating and setting up meetings and Calendar invites

Created Spreadsheets to track Proposals, work orders and assignments for upcoming events.

Filing ticket requests for new employees or issues for batch access

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Maintained and updated office records, both digital and physical.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Expedited document processing with accurate data entry and timely filing.

• Wrapped, weighed and filled product with efficiency to manage high volume of customers.
• Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
• Followed proper safety, handling, and cross-contamination procedures.
• Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
• Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
• Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.
• Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
• Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Verified accuracy of data entered into system to produce error-free reports.
• Sorted documents and maintained organized filing process.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Created and maintained data entry logs to track data entry activities.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
• Followed data entry protocols, rules and regulations.
• Updated and maintained customer information, documents and records.