Gricelda Tapia
Pico Rivera,CA
Summary
Dedicated professional with a proven track record in diverse roles, including a pivotal position at Cordova Consulting. Excelled in enhancing client wellbeing and streamlining property management processes, demonstrating exceptional problem-solving and time management skills. Renowned for compassionate service and achieving significant improvements in client and tenant satisfaction.
Overview
31
31
years of professional experience
Work History
Care Giver
Cordova Consulting
10.2012 - Current
- Assist client with activities of daily living, promoting independence and quality of life.
- Develop engaging recreational activities tailored to clients interests and abilities, boosting mental stimulation throughout his day.
- Collaborate with Speech, Applied Behavior, and Occupational Therapists to develop personalized care plans for client, resulting in tailored support and improved wellbeing.
- Participate in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Property Manager
Self
07.2010 - Current
- Collect rents and maintain accounting books for 3 units.
- Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintain positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Complete final move-out walk-throughs with tenants to identify required repairs.
- Conduct regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Fine Jewelry Clerical
Macy's Department Store
12.2005 - 12.2011
- Coached and developed staff members to enhance their skills, contributing to overall team success.
- Optimized store layout for enhanced visual appeal, making it easier for customers to locate desired items quickly.
- Managed inventory levels for optimal stock and availability, resulting in satisfied customers and higher sales.
- Processed and maintained records of all new merchandise, return to vender items, and customer repairs.
Vacation Rental Property Manager
La Quinta Del Mar Properties
06.1999 - 08.2005
- Provided exceptional customer service through clear communication channels such as maintaining website information up to date, email, phone calls, or in-person meetings when necessary.
- Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
- Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
- Developed strong relationships with local vendors and housekeepers to secure competitive pricing repair services and overall daily upkeep.
Substitute Teacher, K-12
Rowland Heights School District
10.1993 - 03.1998
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance resulting in multiple long term assignments.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Education
Certificate - Introduction To Social Work
Rio Hondo College
Whittier, CA07.2024
General Courses - Elementary School Teaching
UCLA Extension
Los Angeles, CA03.1995
General Courses - Elementary School Teaching
Cal Poly Pomona
Pomona, CA07.1994
Bachelor of Arts - Business Administration
Whittier College
Whittier, CA05.1989
Courses Approved For Degree - General Studies
Rio Hondo College
Whittier, CA07.1987
Skills
- Respectful and Compassionate
- Time Management
- Problem-Solving
- Type 35 wpm
- Microsoft office
- Patient
- Team Player
- Communication Skills
- Strong Ethics
- Behavioral Management
Languages
Spanish
Native or Bilingual
Timeline
Care Giver
Cordova Consulting
10.2012 - Current
Property Manager
Self
07.2010 - Current
Fine Jewelry Clerical
Macy's Department Store
12.2005 - 12.2011
Vacation Rental Property Manager
La Quinta Del Mar Properties
06.1999 - 08.2005
Substitute Teacher, K-12
Rowland Heights School District
10.1993 - 03.1998
Certificate - Introduction To Social Work
Rio Hondo College
General Courses - Elementary School Teaching
UCLA Extension
General Courses - Elementary School Teaching
Cal Poly Pomona
Bachelor of Arts - Business Administration
Whittier College
Courses Approved For Degree - General Studies
Rio Hondo College
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