Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Gricelda Elias Barrios Castillo

Tucson,AZ

Summary

Dynamic Store Manager with a proven track record at AutoZone, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective training and mentoring, while optimizing store operations. Skilled in inventory control and fostering employee development, ensuring a motivated team in a fast-paced environment. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

28
28
years of professional experience

Work History

Store Manager

AutoZone
05.2010 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.


Office Manager

Sierra Vista Glass
07.2003 - 05.2010
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Retail Store Owner

Mini Store
01.1998 - 05.2003
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
  • Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
  • Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.

Education

Associate of Science - Health Care Administration

UNIVERSITY OF PHOENIX
Phoenix, AZ

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Training and mentoring
  • Store operations
  • Customer service management
  • Promote employees by providing them the right tools
  • Multitasking and organization

Accomplishments

  • Promoted 5 successful new store managers and 3 commercial

    • managers within the last 5 years.

    Achieved my goal of winning the Presidents Club on 2023

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Store Manager

AutoZone
05.2010 - Current

Office Manager

Sierra Vista Glass
07.2003 - 05.2010

Retail Store Owner

Mini Store
01.1998 - 05.2003

Associate of Science - Health Care Administration

UNIVERSITY OF PHOENIX

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