Gricelda Janeth Chilel Mendoza
Cincinnati,OH
Summary
Driven and adaptable professional with over 10 years of customer service excellence, notably at Citibank. Expert in leveraging organizational skills and a positive attitude to enhance team collaboration and client satisfaction. Proven track record in improving revenue through strategic upselling and fostering a results-driven team environment. Skilled in computer applications and problem-solving, committed to delivering top-tier service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Craker Barrel
Customer Service, Assistant Manager,cashier.
11.2022 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Royal Prestige
Sales Representative
04.2014 - 08.2022
- Assessed potential acquisition targets or partnership opportunities on behalf of clients, conducting due diligence and providing strategic recommendations.
- Increased company revenue by identifying opportunities for upselling and cross-selling additional products and services.
- Enhanced client satisfaction by providing personalized consulting services tailored to their unique needs and objectives.
- Mentored junior consultants, enhancing their skills and knowledge while fostering a collaborative team environment.
Citibank
General
03.2008 - 02.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- vault counting, cashie,
- shipping transactions
Education
High School Diploma -
Universidad San Carlos
Internacional 01.2008
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Computer Skills
Organizational Skills
10 year customer service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Craker Barrel
Customer Service, Assistant Manager,cashier.
11.2022 - 08.2024
Royal Prestige
Sales Representative
04.2014 - 08.2022
Citibank
General
03.2008 - 02.2011
High School Diploma -
Universidad San Carlos
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