Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Griela Santana

Tampa

Summary

Agile and adaptable staff leader with a consistent stellar work history. Motivates teams with an upbeat nature. Expertise in training employees and utilizing organized approaches for daily planning, scheduling, and customer service as well as recruiting, interviewing, and assisting higher ups in any and all tasks required. Prioritizes diplomatic communication to maximize engagement and satisfaction with employees and customers.

Overview

6
6
years of professional experience

Work History

Front End Team Lead

Walmart
06.2024 - Current
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored cash drawers in all checkout stations to verify adequate cash supply as well as closing out sales for the day every day at the end of my shift.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

STAFFING COORDINATOR

First Team Staffing
01.2023 - 02.2024
  • Collaborate with hiring managers to determine staffing needs and develop job descriptions
  • Post job advertisements on various platforms and manage the application process
  • Review resumes, conduct initial screenings, and schedule interviews with qualified candidates
  • Coordinate interview panels, prepare interview questions, and ensure stakeholder involvement
  • Conduct background checks and reference checks for selected candidates
  • Extend job offers, negotiate salary and benefits, and complete necessary paperwork
  • Assist with onboarding and orientation of new employees

ADMINISTRATIVE SPECIALIST I

Florida Power and Light (NextEra)
03.2021 - 01.2023
  • Overall administrative support for the sourcing department, including the leader and full team
  • Plan and manage events for internal and external guests; including catering, travel, lodging, etc
  • Manage office operations including invoice processing, supplies, mail, inventory, keys, etc
  • Collect, compile and summarize quarterly reports for multiple leaders
  • Coordinate employee engagement activities and team building events
  • Interact directly with vendors to ensure accurate invoicing, approvals and processing using SAP
  • Member of emergency response team in support of company logistics for storm weather events

HR COVID RESPONSE TEAM SPECIALIST

Capital Staffing (contractor for NextEra Energy)
05.2020 - 03.2021
  • Coordinate with NextEra and Florida Power and Light employees regarding highly sensitive and confidential HR matters, including health information
  • Managed employee issues within case management system for COVID including contact tracing, complex scheduling of testing, results, reporting and return to work protocols
  • Provided detailed reports for each case and summary reports to appropriate contacts
  • Quickly learned new skills and applied them to daily tasks, actively providing suggestions for process improvement in efficiency and productivity

ADMINISTRATIVE ASSISTANT

Napleton's Acura
05.2019 - 04.2020
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Managed Access databases converting complex data into usable data for the business
  • Managed office support systems including room reservations, meetings, calendar management, office equipment repair and vendor management

Education

HIGH SCHOOL DIPLOMA -

Yankton High School
Yankton, SD
01.2018

Skills

  • Customer Service
  • Administrative Experience
  • Medical Terminology
  • Billing/Invoicing
  • Recruiting
  • Human Resources
  • P&C Insurance Sales
  • Management
  • Retail

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front End Team Lead

Walmart
06.2024 - Current

STAFFING COORDINATOR

First Team Staffing
01.2023 - 02.2024

ADMINISTRATIVE SPECIALIST I

Florida Power and Light (NextEra)
03.2021 - 01.2023

HR COVID RESPONSE TEAM SPECIALIST

Capital Staffing (contractor for NextEra Energy)
05.2020 - 03.2021

ADMINISTRATIVE ASSISTANT

Napleton's Acura
05.2019 - 04.2020

HIGH SCHOOL DIPLOMA -

Yankton High School

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Griela Santana