Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grier Kyra

Lebanon,PA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Retention Manager

Majik Rent Ti Own
08.2022 - Current
  • Strengthening expired accounts and implementing effective client management strategies.
  • Developed strong relationships with customers, fostering trust and loyalty among the client base.
  • Enhanced customer satisfaction through proactive communication, attentive service, and timely issue resolution.
  • Collaborated with cross-functional teams to address customer payment plans to help them aquire ownership
  • Conducted comprehensive account reviews to identify potential risks, address issues, and optimize client satisfaction.

Truck Loader

Fed Ex Ground
01.2022 - 06.2022
  • Getting packages placed and set out safely for a timely delivery
  • Improved loading efficiency by coordinating with team members
  • Reduced truck loading times by streamlining processes and implementing time-saving techniques
  • Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.


Crew Member

McDonald's
02.2020 - 06.2020
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Taking drive through orders
  • Meal prepping, cleaning and keeping up with a fast pace enviorment

Staff Member

Alex House Project
05.2018 - 09.2018
  • Working with young single mothers to raise awareness of the struggles that one can endure being a young mom
  • Fundraising
  • Charity
  • Summer program only through SYEP (Summer Youth Employment Program)

Team Leader

Miccio Community Center
05.2017 - 09.2018
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
  • Summer program through SYEP (Summer Youth Employment Program, once the summer ended I began to volunteer on my spare time throughout the next year)
  • Summer camp
  • While parents worked, their kids were split up into their daily groups which consisted of their age range and the magic begin!
  • Felid trips, extracurricular activities, learning opportunities, guest speakers and more!
  • Mapped out their weekly activities, lunches and built bonds with the most amazing kids/families!

Education

High School Diploma -

Cedar Crest Highschool
Lebanon, PA
05.2020

Skills

  • CRM Software
  • Client Engagement
  • Outstanding interpersonal skills
  • Customer service
  • Warehouse experience
  • Child care
  • Schedule Management
  • Budget Management
  • Staff Management
  • Project Planning
  • Problem-solving abilities
  • Positive Attitude
  • Customer Relationship Management
  • Team Development
  • Staff Training
  • Multitasking Abilities
  • Relationship Building
  • Retention strategies knowledge
  • Understanding of sales retention

Certification

  • Certified Account Retention Manager, Majik Rent to Own - August 2022- Currently
  • Account Retention 201, 202, 203 Certified Training - April 2023- June 2023

Timeline

Account Retention Manager

Majik Rent Ti Own
08.2022 - Current

Truck Loader

Fed Ex Ground
01.2022 - 06.2022

Crew Member

McDonald's
02.2020 - 06.2020

Staff Member

Alex House Project
05.2018 - 09.2018

Team Leader

Miccio Community Center
05.2017 - 09.2018

High School Diploma -

Cedar Crest Highschool

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Grier Kyra