Grier Thomason

Provided store operations leadership and customer service for leading Charlotte and Raleigh-based boutique. Primary responsibilities included:

• Store opening and closing
• Customer assistance and customer outreach for frequent valued customers
• Store operations: customer POS checkout and returns, organizing store displays and maintaining inventory levels
• Prepared merchandise for sales floor by pricing and tagging along with rotating stock to help maintain a positive visual experience for the store

Founded and scaled Dinnerbelles, a local "meals to go" concept targeting busy parents with high quality family meal options. Responsibilities included:

• Created Dinnerbelles concept and menu and marketed directly to a small target market
• Managed production and presentation to meet or exceed strict quality standards
• Monitored business performance to identify areas of improvement and make necessary adjustments to ensure adequate inventory and deliver against high expectations of customers
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained strong relationships with customers.
• Solicited feedback from customers and used to develop new menus every quarter to attract and retain customers
• Increased staff to meet expanding demand. Provided training and support to maintain Dinnerbelles standards through periods of growth
• Worked with marketing teams to create print and online advertisements to bring in new customers.

Coordinated surgical operations for six Plastic and Reconstructive Surgeons. Responsibilities included:

• Arranged pre-operative and post-operative appointments for surgical patients.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Managed planning, scheduling, and coordination of outpatient procedures for plastic surgeries as well as reconstructive surgeries for breast cancer patients
• Managed OR scheduling for children of All Childrens Hospital of Atlanta. APS specialized in reconstruction for these patients
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Communicated surgery requirements to nursing teams for smooth operation delivery.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Completed administrative patient intakes with case histories, insurance information and mandated forms...
• Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
• Updated daily operating room calendars with accurate appointment schedules.
• Checked patients in and out and collected payments.

• Managed all patients scheduling for 5 Psychologists. Each professional had a specialized field for which patients would seek help
• Managed office operations while scheduling appointments for all Psychologists
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Reported to senior management on organizational performance and progress toward goals.
• Administered the Rorschach test to people who were in the last phase of pilot hiring by Delta Airlines
• Dictated and presented final report for each Delta pilot candidate.