Griffin Conway
Westlake,OH
Summary
Dynamic leader and effective communicator with a proven track record at Hidden Hollow Camp, enhancing camper experience and boosting morale. Excelled in high-pressure environments at Luca West and Barrio Taco & Tequila Bar, improving customer satisfaction. Skilled in problem-solving and team leadership, adept at fostering positive engagement and streamlining processes.
Overview
1
1
year of professional experience
Work History
Camp Counselor
Hidden Hollow Camp
06.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Host
Luca West
09.2023 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Food Truck Operator
Barrio Taco & Tequila Bar
05.2023 - 08.2023
- Greeted customers and answered menu questions.
- Assisted food prep and assembly on line and served 150 customers per day.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted orders and packed food for takeout.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
- Reduced wait times for customers by implementing effective workflows for order preparation and delivery within the food truck space.
- Maintained high-quality food standards by consistently following recipes and cooking procedures.
- Streamlined ordering processes by utilizing digital platforms for improved accuracy and speed during peak hours.
Education
High School Diploma -
Saint Ignatius High School
Cleveland, OH05-2026
Skills
- Problem-Solving
- Positive Engagement
- Team Leadership
- Effective Communication
Timeline
Camp Counselor
Hidden Hollow Camp
06.2024 - 08.2024
Host
Luca West
09.2023 - 06.2024
Food Truck Operator
Barrio Taco & Tequila Bar
05.2023 - 08.2023
High School Diploma -
Saint Ignatius High School
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