Ashlynn Wood
Technician And Customer Service Rep
Houston,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Costume Technician
Alley Theatre
04.2022 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Sound Technician
IATSE Local 51
04.2022 - Current
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Regulated volume level and sound quality during recording sessions.
- Managed budgets for audio department purchases, effectively allocating resources based on project priorities and needs.
- Set up soundboards, microphones, amplifiers, audio lines, monitors and speakers to satisfy production needs for live and taped programming.
Receptionist
Woofgang
07.2023 - 10.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
Shift Mananger
Starbucks
02.2021 - Current
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Customer Service Representative
Target
10.2018 - 10.2019
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
AV Technician
IATSE Local 15
03.2022 - 03.2022
- Monitored and repaired audio, video, control systems and video conferencing equipment.
- Adhered to safety protocols while installing projectors, displays and speakers.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Read and evaluated diagrams to determine specifications.
- Supported live events with well-controlled lights, sound and video streaming.
Costume Dresser
Wortham Theater Center
03.2022 - 04.2022
- Cleaned blush, foundation and other makeup stains off of fabric using club soda and gentle detergents.
- Collaborated with hair and makeup departments to align looks with specific image plans during events.
- Maintained positive, professional attitude during long shoots and when dealing with difficult people.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained costumes by performing regular dry cleaning and ironing of garments.
- Used sewing machines to execute simple alterations and repairs on clothing.
Costume Technician
Alley Theater
01.2022 - 03.2022
- Maintained costumes by performing regular dry cleaning and ironing of garments.
- Used sewing machines to execute simple alterations and repairs on clothing.
Dresser
Wortham Theater Center
11.2021 - 12.2021
- Collaborated with hair and makeup departments to align looks with specific image plans during events.
- Adjusted clothing once model was dressed, making sure all garments fit properly and looked perfect.
- Cleaned blush, foundation and other makeup stains off of fabric using club soda and gentle detergents.
- Used sewing machines to execute simple alterations and repairs on clothing.
Shift Manager
Starbucks
01.2015 - 11.2019
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Shift Lead
Nordstrom
10.2019 - 01.2021
- Monitored food preparation, production and plating for quality control.
- Set and oversaw weekly and special event menu plans.
- Controlled food costs and managed inventory.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Associate of Arts - English
Lone Star College System
10.2014 - 10.2017
Skills
- Proficient in multitasking and time management
- Customer service
- Problem-solving
- Decision-making
- Caseload management
- Verbal and written communication
- Legal compliance
- Conflict resolution
Accomplishments
- Supervised team of 30 staff members.
Certification
First Aid/CPR Certified
Personal references
- Brandon Dismukes (713) 471 6452
- Drieux Dismukes (713) 471 6447
- Jamie Ognosky (832) 515 7947
- Michelle Davolt (239) 595 6202
Timeline
Receptionist
Woofgang
07.2023 - 10.2023
Costume Technician
Alley Theatre
04.2022 - Current
Sound Technician
IATSE Local 51
04.2022 - Current
AV Technician
IATSE Local 15
03.2022 - 03.2022
Costume Dresser
Wortham Theater Center
03.2022 - 04.2022
Costume Technician
Alley Theater
01.2022 - 03.2022
Dresser
Wortham Theater Center
11.2021 - 12.2021
Shift Mananger
Starbucks
02.2021 - Current
Shift Lead
Nordstrom
10.2019 - 01.2021
Customer Service Representative
Target
10.2018 - 10.2019
Shift Manager
Starbucks
01.2015 - 11.2019
Associate of Arts - English
Lone Star College System
10.2014 - 10.2017