Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Griffin Evanko

Pelham

Summary

I'm an supervisor focused on meeting customer expectations and achieving company goals. Driving success by directing high-producing teams while developing lasting employee rapport. I utilize knowledge of cost-reduction methods and streamlining production processes. I'm recognized for success in guiding teams and boosting performance. A practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

10
10
years of professional experience

Work History

Manager on Duty

Champy's Famous Fried Chicken
08.2022 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Kitchen Manager

Champy's Famous Fried Chicken
08.2022 - Current
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Server

Champy's Famous Fried Chicken
08.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Bartender Supervisor

Champy's Famous Fried Chicken
08.2022 - Current
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
  • Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
  • Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
  • Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
  • Improved staff performance through comprehensive training programs and regular feedback sessions.
  • Followed strict recipes and drink measurements to minimize product used.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Security Officer

Imperial Security Inc.
04.2021 - 08.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Barista

Starbucks
03.2021 - 08.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Food Runner

Buffalo Wild Wings
06.2018 - 03.2021
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Delivered correct food items to tables according to order documentation.
  • Cleaned and sanitized food preparation and serving areas.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Cultivated warm relationships with regular customers.
  • Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing staff members effectively.

Server

Buffalo Wild Wings
06.2018 - 03.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.

Secretary

Over The Mountain Glass
06.2017 - 06.2018
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Created and updated records and files to maintain document compliance.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Liaised between clients and vendors and maintained effective lines of communication.

Lumber Sales Associate

Lowes Home Improvment
06.2016 - 06.2017
  • Increased lumber sales by providing excellent customer service and in-depth product knowledge.
  • Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
  • Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
  • Moved bulk customer orders with safe operation of forklifts.
  • Assisted customers with making optimal choices for construction, renovation and addition plans.
  • Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
  • Assisted customers in determining best-fit products and located desired items in lumber yard.
  • Supported commercial customers in setting up accounts and finding consistent lumber supplies.

Parking Attendant

Oak Mountain Amphitheater
04.2014 - 06.2016
  • Answered general questions about parking fees, facilities, and directions.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
  • Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
  • Kept parking lot usage orderly by enforcing parking regulations.
  • Monitored parking space availability to direct customers to open spots quickly.
  • Directed patrons to designated parking spaces.

Education

High School Diploma -

Pelham High School
Pelham, AL
05.2016

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Training and Development
  • Processes and procedures
  • Complex Problem-Solving
  • Process Monitoring and Improvement
  • Data Analytics
  • Customer Service
  • Teamwork and Collaboration
  • Problem Resolution
  • Computer Skills
  • Customer Relationship Management

References

Alysia Housey (8 Years)

ECM Administrator III

(205) 757-7915


Joel MacQuarrie (2 Years)

ECM Administrator III

(205) 613-2868


Hunter Noble (1 Year)

EMC Administrator III

(205) 234-1022


Paul Housey (8 Years)

Lawn Care Specialist

(205) 368-8998


Chelsea Baribeau (2 Years)

Amazon Associate

(803) 468-1648


JohnMicheal Jones (5 Years)

UPS associate

(205) 600-7518

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Manager on Duty

Champy's Famous Fried Chicken
08.2022 - Current

Kitchen Manager

Champy's Famous Fried Chicken
08.2022 - Current

Server

Champy's Famous Fried Chicken
08.2022 - Current

Bartender Supervisor

Champy's Famous Fried Chicken
08.2022 - Current

Security Officer

Imperial Security Inc.
04.2021 - 08.2022

Barista

Starbucks
03.2021 - 08.2022

Food Runner

Buffalo Wild Wings
06.2018 - 03.2021

Server

Buffalo Wild Wings
06.2018 - 03.2021

Secretary

Over The Mountain Glass
06.2017 - 06.2018

Lumber Sales Associate

Lowes Home Improvment
06.2016 - 06.2017

Parking Attendant

Oak Mountain Amphitheater
04.2014 - 06.2016

High School Diploma -

Pelham High School

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