Griffin Ginn
Virginia Beach,VA
Summary
Recent cybersecurity graduate with hands-on experience in risk management and securing networks. Eager to apply academic knowledge and self-taught skills to protect organizations from cyber threats. Looking for an entry-level position in cybersecurity to contribute and further learn. Currently have the Security+ certification and studying for my CySA+ cert with plans to go back for masters degree in the near future.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor, IT Specialist, Driver, Mover
Two Men and a Truck International
Virginia Beach, VA
12.2024 - Current
- Helped train and onboarded new employees to company standard
- Monitored operations and reviewed records and metrics to understand company performance.
- Project Management
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Responded to customer questions regarding products, prices and availability.
- Implemented strategies to take advantage of new opportunities.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Collaborated with other departments to coordinate workflow processes between teams.
- Was the go to tech if there were any issues with phones, computers, etc.
- Contacted clients and did contracts as required
IT Technician, Supervisor, Driver, Mover
Tidal Town Moving
Virgina Beach, VA
07.2022 - 12.2024
- Built and Repair MFD by setting up network printers and phones
- Oversaw the installation and configuration of enterprise systems
- Troubleshot over the phone to help crew or customers navigate and solve technical issues
- Helped develop the IT standards
- Diagnosed and repaired hardware and software issues for a diverse range of IT equipment, including end-clients, servers, and peripherals
- Performed password resets and account unlocks using Active Directory
- Set up hardware, email accounts, and access permissions for new hires
- Educated users on cybersecurity best practices, including phishing awareness
- Conducted root cause analysis for recurring technical issues
IT Help desk Specialist
Old Dominion University
Norfolk, VA
12.2020 - 04.2024
- Spearheaded cutting-edge AI research, exploring intersections of technology and law enforcement
- Developed novel methodologies for analyzing ransomware trends
- Conducted in-depth analysis of DOJ ransomware cases, uncovering key patterns and trends
- Presented findings to university leadership, informing future research directions
- Provided Tier 1 and Tier 2 technical support, troubleshooting hardware and software issues across diverse systems
- Installs new software applications, versions, and updates; adapts, configures, and tests computer software for effective integration of software systems
- Led end-to-end troubleshooting of network issues, achieving resolution within SLA guidelines and enhancing user satisfaction
- Implemented cybersecurity protocols, including firewall configurations, endpoint protection, and data encryption, protecting sensitive information against breaches
- Installed, configured, and supported hardware and software, including operating systems (Windows, Linux, macOS) and productivity tools (Microsoft 365, Google Workspace)
- Managed and resolved tickets using ServiceNow
- Documented technical solutions and maintained a knowledge base for recurring issues
- Escalated complex issues to Level 2/3 support or appropriate departments while ensuring timely follow-up
- Trained users on basic IT troubleshooting and best practices
- Conducted routine maintenance checks to ensure optimal performance of all systems.
Education
Bachelor of Science - Cybersecurity
Old Dominion University
Norfolk, VA05.2024
Information System Technology -
Tidewater Community College
Virginia Beach06.2020
Skills
- Hardware Installation and Configuration
- Microsoft Windows (7,10,11)
- Customer Service
- Network Connectivity and Configuration
- Cloud Security
- Troubleshooting
- Forensic Analysis
- Vulnerability Assessment
- Microsoft Office (Word, Excel, Access, PowerPoint)
- Data Analysis
Certification
CompTIA Security +, Currently Studying
Locations
- Virginia Beach, VA, 23451
Timeline
Supervisor, IT Specialist, Driver, Mover
Two Men and a Truck International
12.2024 - Current
IT Technician, Supervisor, Driver, Mover
Tidal Town Moving
07.2022 - 12.2024
IT Help desk Specialist
Old Dominion University
12.2020 - 04.2024
Bachelor of Science - Cybersecurity
Old Dominion University
Information System Technology -
Tidewater Community College