Griffin Ginn
Virginia Beach,VA
Summary
Dynamic Help Desk Analyst at SAIC with proven expertise in network troubleshooting and customer support. Enhanced user experience through effective communication and documentation of technical issues. Recognized for adaptability and reliability, consistently improving service protocols and fostering team collaboration to achieve operational excellence. Always looking to better myself and am passionate about learning. Versatile background with various other experience outside of IT in finance, sales, hard labor, and management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Help Desk Analyst
SAIC
09.2025 - Current
- Provided technical support for hardware and software issues, enhancing user experience.
- Assisted in troubleshooting network connectivity problems to ensure uninterrupted service.
- Documented common technical issues and resolutions to improve knowledge base.
- Engaged with users via phone and email, maintaining clear communication throughout support process.
- Learned ticketing systems to prioritize and manage user requests efficiently.
- Collaborated with senior analysts to gain insights on best practices for customer support.
Sales and Leasing Consultant, IT
Beach Ford
05.2025 - 09.2025
- Assisted clients in selecting vehicles based on preferences and budget constraints.
- Conducted vehicle demonstrations, highlighting features and benefits to potential customers.
- Managed customer inquiries through phone and email, providing timely responses and support.
- Collaborated with the sales team to maintain an organized inventory of available vehicles.
- Participated in ongoing training sessions to enhance product knowledge and sales techniques.
- Supported marketing efforts by promoting dealership events through social media engagement.
- Helped other employees navigate software & hardware when they did not know how to operate their PC
- Learned dealership software for tracking leads and processing lease agreements efficiently.
Professional Mover, Supervisor, Driver, IT
Two Men and a Truck International
12.2024 - 05.2025
- Lifted and transported furniture and household items safely to prevent damage.
- Assisted team in packing, loading, and unloading belongings efficiently.
- Operated moving equipment, including dollies and hand trucks, to streamline processes.
- Maintained organization of items during moves to enhance workflow efficiency.
- Wrote contracts, took payment, managed teams and people.
Professional Mover, Supervisor, Driver, IT
Tidal Town Moving
07.2022 - 11.2024
- Adapted quickly to changing schedules and client needs in dynamic environments.
- Collaborated with team members to improve overall moving strategies and execution methods.
- Adapted to changing client needs or requests during moves, ensuring a seamless experience that met expectations.
- Improved customer satisfaction by efficiently packing, loading, and unloading belongings with care and precision.
- Assisted in the disassembly and reassembly of furniture, ensuring all items were properly protected during transport.
- Also was the IT guy, troubleshot systems and devices when at the office
Manager, IT Specialist
Western Auto Lawn, Home, Garden
12.2021 - 11.2022
- Coordinated daily operations to ensure efficient workflow and optimal staffing levels.
- Developed and implemented training programs for new team members, enhancing productivity and retention.
- Analyzed customer feedback to refine service protocols, improving overall guest satisfaction.
- Collaborated with management to establish inventory control measures, reducing waste and costs.
- Supervised staff performance, providing constructive feedback to foster professional growth and accountability.
- Streamlined scheduling processes using software tools, increasing operational efficiency by minimizing conflicts.
- Managed a business that did 2 million a year in revenue
Work Study IT
Tidewater Community College
09.2019 - 05.2020
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Took apart old computers
- repaired and updated software on student devices
- cleared hard drives
- volunteered 40 hours to earn my own pc while there
Education
Bachelor of Science - Cybersecurity
Old Dominion University
Norfolk, VA04-2024
Skills
- Security awareness
- Network troubleshooting
- Customer support
- Communicating with clients
- Technical support
- Reliability
- Organizational skills
- Multitasking Abilities
- Adaptability and flexibility
- Decision-making
- Effective communication
Certification
Active Secret Clearance
Security+ certified
CySA+ (Studying)
Timeline
Help Desk Analyst
SAIC
09.2025 - Current
Sales and Leasing Consultant, IT
Beach Ford
05.2025 - 09.2025
Professional Mover, Supervisor, Driver, IT
Two Men and a Truck International
12.2024 - 05.2025
Professional Mover, Supervisor, Driver, IT
Tidal Town Moving
07.2022 - 11.2024
Manager, IT Specialist
Western Auto Lawn, Home, Garden
12.2021 - 11.2022
Work Study IT
Tidewater Community College
09.2019 - 05.2020
Bachelor of Science - Cybersecurity
Old Dominion University
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