Griffin Haney
Painesville
Summary
Dynamic customer service professional with a proven track record at Walmart Supercenter, recognized for enhancing customer experience and resolving issues effectively. Skilled in inventory control and problem-solving, I consistently achieved high performance metrics while fostering teamwork and communication among staff. Committed to delivering exceptional service and driving sales success.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Harbor Freight Tools USA, Inc.
Painesville
03.2025 - Current
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives
- Assisted in the training of new sales associates, providing guidance on company policies and best practices
- Achieved consistently high conversion rates through persuasive selling techniques
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
Customer Service Coordinator
Meijer
Mentor
06.2023 - 01.2025
- Resolved escalated customer issues promptly and effectively, maintaining a high level of professionalism at all times
- Developed plans for handling challenging situations
- Collaborated with other supervisors on scheduling optimization efforts that ensured adequate coverage during peak hours while minimizing wait time
- Managed customer escalations by providing timely resolution and ensuring customer satisfaction
- Mentored and coached team members to enhance their skills, performance, and career development opportunities
- Conducted regular team meetings to communicate updates, share best practices, and foster a collaborative work environment
Self Employed
Mentor
10.2020 - 06.2023
- Self-employed doing various jobs involving face to face interactions with customers.
- I've worked with small retailers like weplaysports in painesville, OH.
- Driven to work with passion
- Capable of handling Mutiple tasks
Customer Service Representative
Progressive
Mayfield Heights
01.2021 - 07.2021
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Upsold additional products or services to customers based on their needs and preferences
Crew Member
Chipotle Mexican Grill
Concord
06.2019 - 10.2020
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Customer Service Manager
Walmart Supercenter
Chardon
05.2015 - 07.2017
- Promoted three times within two years across cashier, stocking (CAP), and management roles
- Managed 8-10 registers daily, overseeing staff scheduling, issue escalation, and register operations
- Led frontend operations including financial services at the Money Center (MoneyGram, Western Union)
- Streamlined customer flow and resolved high pressure situations with professionalism
- Trained new hires and maintained compliance with corporate standards
Education
High School Diploma -
Lake Catholic High School
Mentor, OH06-2015
Skills
- Customer Service
- Customer Experience
- PROBLEM SOLVING
- INVENTORY
- Freight Experience
- INVENTORY CONTROL
- Communication skills
- CUSTOMER RELATIONS
Willing To Relocate
Mentor, OH
References
References available upon request.
Timeline
Retail Sales Associate
Harbor Freight Tools USA, Inc.
03.2025 - Current
Customer Service Coordinator
Meijer
06.2023 - 01.2025
Customer Service Representative
Progressive
01.2021 - 07.2021
Self Employed
10.2020 - 06.2023
Crew Member
Chipotle Mexican Grill
06.2019 - 10.2020
Customer Service Manager
Walmart Supercenter
05.2015 - 07.2017
High School Diploma -
Lake Catholic High School
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