Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Griffin Lowry

Senior Customer Care Representative
Meridian

Summary

Dedicated and driven professional based in Meridian, Idaho, passionate about helping others and contributing to the community while staying engaged in today’s digital world. A strong blend of energy, reliability, and purpose is brought to every endeavor. Over two years of experience as a podiatrist assistant honed exceptional communication skills and the ability to handle sensitive situations with empathy in fast-paced environments. Previous work at T-Mobile reinforced problem-solving abilities and the capacity to thrive in remote settings, fostering a goal-driven mindset that values detail, teamwork, and open communication in pursuit of shared success.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

T-Mobile
07.2021 - 09.2023
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Facilitated communication between customers and other departments to facilitate resolution.
  • Researched and resolved billing discrepancies to enable accurate billing.

Podiatrist Assistant

Family Foot and Ankle of Idaho
09.2023 - 06.2024
  • Assisted podiatrists in diagnosing foot and ankle conditions through thorough examination and documentation of symptoms.
  • Maintained accurate patient records, ensuring seamless information transfer between staff members involved in patient care.
  • Streamlined appointment scheduling, resulting in increased patient satisfaction and reduced wait times.
  • Developed positive relationships with patients through empathetic listening skills, fostering trust between provider and client.
  • Contributed to the development of patient education materials, ensuring clear and concise instructions for at-home care were provided.

Amazon Fulfillment Associate

Amazon Warehouse
12.2020 - 05.2021
  • Followed safety protocols to minimize workplace accidents.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

Education

High School Diploma -

Homeschool
Amherst, Ohio
05.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Customer relationship management

Call control

Customer communications

Data entry

Appointment scheduling

Claims processing

Payment posting

Billing systems and software

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Podiatrist Assistant

Family Foot and Ankle of Idaho
09.2023 - 06.2024

Customer Care Representative

T-Mobile
07.2021 - 09.2023

Amazon Fulfillment Associate

Amazon Warehouse
12.2020 - 05.2021

High School Diploma -

Homeschool
05.2001 -
Griffin LowrySenior Customer Care Representative
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