Griffin Mann
Loganville,GA
Summary
Detail-oriented IT professional with 2.5 years of hands-on experience supporting enterprise environments. Experienced in technical support, system administration, and day-to-day network operations. Skilled in troubleshooting hardware, software, and access-related issues across Windows-based systems. Proven experience managing user accounts, permissions, and endpoint access. Familiar with implementing security best practices to protect systems and sensitive data. Known for strong customer service, clear communication, and efficient problem resolution. Seeking a mid-level IT or cybersecurity role, with opportunities for growth and increased responsibility.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
Experis
08.2025 - Current
- Provide remote IT support as part of Experis’ centralized service desk, assisting multiple hospital locations, including Piedmont, St. Jude, Mainline Health, and Luminis. Handle sensitive patient health information (PHI) while troubleshooting technical issues, and respond quickly in high-pressure situations to ensure critical systems remain operational.
- Manage user accounts, including Active Directory password resets, account unlocks, and access provisioning for new employees or remote staff.
- Troubleshoot hardware and software issues, including remote desktop support, computer malfunctions, printer installations, Citrix Workspace resets, and Office 365 application errors.
- Assist end users with software installations, configurations, and onboarding for new devices or remote work setups, ensuring seamless workflow and minimal downtime.
25U Signal Support Systems Specialist
United States Army
11.2019 - 08.2021
- Provided Tier 1 technical and security support for 50–150+ users, troubleshooting endpoint, access, and network connectivity issues.
- Reimaged, configured, and secured 30–60+ Windows workstations, ensuring compliance with baseline system and security standards.
- Assisted with account access and credential issues, supported password resets, and access troubleshooting in accordance with security procedures.
- Documented and tracked over 100 technical incidents using manual ticketing systems, including issue analysis, resolution steps, and escalation details.
- Supported local network infrastructure by creating, terminating, and testing 20–40 CAT6 Ethernet cables for workstation and office connectivity.
Class A Regional Driver
JB Hunt Transportation
05.2023 - 08.2025
- Safely transported heavy-duty Kubota equipment on a dedicated account throughout the Southeast region.
- Adhered to all federal and state regulations, ensuring full compliance with DOT standards.
- Completed over 80,000 miles of driving, showcasing reliability and a strong commitment to meeting delivery deadlines.
Class A Regional Driver
Frozen Food Express
04.2022 - 05.2023
- Operated reefer unit trailers, conducting regular temperature checks throughout the delivery route to ensure product integrity.
- Collaborated with dispatchers to communicate route and schedule changes, ensuring efficient and timely deliveries.
- Documented daily mileage, fuel usage, and other relevant data to ensure compliance and facilitate operational efficiency.
Education
High School Diploma -
Graduation Achievement Charter High School
Atlanta, GA06-2018
Skills
- Active Directory and User Account Management
- Remote Desktop and End-User Support
- Application Access Support
- Ticket Documentation & ITSM Tools
- Email & Productivity Application Support
- Basic Networking & VPN Support
Certification
CompTIA Security + Certification
Timeline
IT Service Desk Analyst
Experis
08.2025 - Current
Class A Regional Driver
JB Hunt Transportation
05.2023 - 08.2025
Class A Regional Driver
Frozen Food Express
04.2022 - 05.2023
25U Signal Support Systems Specialist
United States Army
11.2019 - 08.2021
High School Diploma -
Graduation Achievement Charter High School