Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Griffin Martire

Toms River,New Jersey

Overview

3
3
years of professional experience

Work History

Call Center Service Representative

Lester Glenn Auto Group
Toms River, NJ
01.2023 - Current
  • Answered incoming calls from customers and provided assistance with product inquiries, pricing, and other customer service related issues. with the highest level of professionalism utilizing a call management system and web-based communications.
  • Managed high levels of professionalism while interacting with customers via telephone.
  • Managed customer expectations by clarifying needs, identifying options and recommending services.Updated databases with new and modified customer data.
  • Updated databases with new and modified customer data.
  • Managed customer expectations by clarifying needs, identifying options and recommending services.
  • Delivered fast, friendly and knowledgeable service for routine questions regarding vehicle service.
  • Kept records of customer interactions through a tracker system.
  • Performed outbound calling to notify customers of order fulfillment.
  • Navigated through Ignite, Autoloop, Focus, Care Connect, Xtime, and Manufacturers Recall Systems.
  • Developed effective working relationships with team members across multiple departments and dealerships.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Trained new team members
  • Maintained schedule of assignments to meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.

Call Center Service Receptionist

Lester Glenn Auto Group
Toms River, NJ
07.2022 - 01.2023
  • Confirmed service appointments with customers.
  • Answered incoming calls, responded to inquiries and provided general information about the services offered.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries in a friendly, professional manner.
  • Completed day-to-day duties accurately and efficiently.

After School Assistant Teacher

Smarty Pants Day Care
Brick, NJ
01.2021 - 09.2023
  • Established and maintained safe, supportive and welcoming environments for children.
  • Worked collaboratively with other staff members to ensure a safe environment for all students.

Education

Bachelor of Arts - Communication Studies

Kean University
Union, NJ
12-2023

Skills

  • Customer Relationship and Product Upselling
  • Data Entry and Call Quality Assurance
  • Inbound Phone Call Management
  • Customer Support, Appointment Scheduling, and Product Knowledge
  • Proficient in Autoloop, Ignite, Care Connect, Manufacturer Recall Systems, Text to Drive, Focus, BDC Central, and Xtime
  • Effective interpersonal Communication and Problem Solving Skills
  • Call Center Customer Service

Accomplishments

  • 4.0 GPA
  • Deans List

Timeline

Call Center Service Representative

Lester Glenn Auto Group
01.2023 - Current

Call Center Service Receptionist

Lester Glenn Auto Group
07.2022 - 01.2023

After School Assistant Teacher

Smarty Pants Day Care
01.2021 - 09.2023

Bachelor of Arts - Communication Studies

Kean University

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Griffin Martire