GRIFFIN MONAGHAN

Operating the Skyride: You would be responsible for safely operating the Skyride system, including starting, stopping, and monitoring the ride throughout the day.

Safety Checks: Conducting regular safety checks on the Skyride equipment to ensure it is in proper working order. This would involve inspecting cables, safety restraints, cabins, and other components.

Guest Assistance: Assisting guests as they board and disembark from the Skyride cabins. This may involve helping guests who require special assistance or ensuring that all safety procedures are followed.

Safety Enforcement: Enforcing safety regulations and ensuring that all guests comply with ride safety instructions, including the proper use of safety restraints and following any height or health restrictions.

Queue Management: Managing the queue line for the Skyride, ensuring that guests wait in an orderly fashion and directing them to the appropriate loading area.

Customer Service: Providing excellent customer service by answering guest questions, addressing concerns, and ensuring that all guests have a positive experience while riding the Skyride.

Emergency Procedures: Being trained in emergency procedures and knowing how to respond quickly and effectively in the event of a ride malfunction or guest emergency.

Team Communication: Communicating effectively with other ride operators, supervisors, and park staff to ensure smooth operation of the Skyride and coordination with other attractions.

Cleaning and Maintenance: Performing routine cleaning and maintenance tasks on the Skyride equipment and surrounding areas to keep everything in good condition and ensure a safe and pleasant experience for guests.

Documentation: Keeping accurate records of ride inspections, maintenance tasks, and any incidents that occur during your shift.

My experience working as a skyride operator has prepared me for a leadership role because I understand the importance of teamwork, coordination, and effective communication in ensuring the efficient operation of attractions, calmly and effectively addressing issues as they arise, ability to troubleshoot minor issues and ensure the smooth operation of the Skyride. I have honed my communication skills by assisting guests, addressing their inquiries, and ensuring they have a positive experience. I understand the importance of adhering to safety protocols and procedures at all times.

Order Coordination:

Receiving and processing to-go orders from customers via phone, online, or in-person.
Ensuring accuracy in order-taking by carefully listening to customer requests and accurately inputting them into the system.
Coordinating with kitchen staff to ensure timely preparation of to-go orders and communicating any special requests or modifications.
Customer Service:

Providing friendly and efficient customer service to all guests placing to-go orders.
Assisting customers with menu selections, providing recommendations, and answering any questions they may have about the menu items or their orders.
Handling customer inquiries, concerns, or complaints in a professional and courteous manner, and escalating issues to management as needed.
Order Packaging and Presentation:

Ensuring that all to-go orders are properly packaged, sealed, and labeled for delivery or pickup.
Checking orders for accuracy and completeness before handing them off to customers, including verifying that all requested items and condiments are included.
Ensuring that to-go containers are properly filled and presented in an attractive and appealing manner.
Payment Processing:

Handling cash, credit card transactions, or online payment processing for to-go orders.
Ensuring accuracy in billing and providing customers with receipts for their orders.
Balancing cash registers and reconciling sales transactions at the end of each shift.
Sanitation and Safety:

Adhering to food safety and sanitation guidelines while handling and packaging to-go orders.
Maintaining cleanliness and organization in the to-go area, including regularly sanitizing surfaces, equipment, and utensils.
Following proper procedures for storing and handling food items to prevent cross-contamination and ensure food safety.
Team Collaboration:

Collaborating with kitchen staff, servers, and other team members to ensure smooth operations and efficient order fulfillment.
Communicating effectively with coworkers to coordinate order pickups, delivery times, and special requests.
Assisting other team members as needed during peak business hours or to cover breaks and shifts.
Upselling and Promotions:

Promoting special offers, discounts, and promotions to customers placing to-go orders.
Upselling additional menu items or add-ons to increase sales and enhance the customer experience.
Recommending complementary items or upgrades to enhance the value of the customer's order.

Car Washing:

Performing exterior and interior car washing services according to established procedures and quality standards.
Using appropriate cleaning solutions, equipment, and techniques to effectively remove dirt, grime, and debris from vehicles.
Ensuring thorough cleaning of all vehicle surfaces, including windows, tires, rims, and interiors.
Customer Service:

Providing friendly and attentive customer service to all patrons using the car wash facility.
Greeting customers upon arrival, answering questions about available services, and explaining pricing options.
Assisting customers with selecting appropriate car wash packages and ensuring their satisfaction with the completed service.
Payment Processing:

Handling cash, credit card transactions, or electronic payments for car wash services.
Operating cash registers or point-of-sale (POS) systems to process payments accurately and efficiently.
Providing customers with receipts and accurately balancing cash drawers at the end of each shift.
Vehicle Inspection:

Conducting visual inspections of vehicles before and after washing to identify any existing damage or areas requiring special attention.
Notifying customers of any observed issues or concerns regarding their vehicles and documenting them as necessary.
Equipment Maintenance:

Performing routine maintenance tasks on car wash equipment, such as cleaning brushes, replacing soap and water filters, and lubricating moving parts.
Reporting any equipment malfunctions or maintenance needs to management for prompt resolution.
Ensuring that the car wash facility is clean, organized, and properly maintained at all times.
Safety Compliance:

Adhering to safety protocols and procedures to prevent accidents or injuries while working in the car wash area.
Using personal protective equipment (PPE) as required and following proper handling procedures for cleaning chemicals and equipment.
Team Leadership:

Providing guidance and training to other car wash attendants to ensure consistent service quality and efficiency.
Supervising car wash operations during shifts, delegating tasks as needed, and ensuring adherence to company policies and procedures.
Handling customer complaints or escalated issues in a professional and timely manner, and escalating them to management as necessary.
Sales and Promotion:

Promoting special offers, discounts, and loyalty programs to customers to increase sales and customer retention.
Upselling additional services or add-ons, such as waxing or interior detailing, to enhance the value of the customer's experience.
Monitoring inventory levels of car wash supplies and communicating any replenishment needs to management.

Food Preparation:

Preparing and cooking menu items according to established recipes and quality standards.
Ensuring that all food items are fresh, properly portioned, and cooked to perfection.
Handling food ingredients safely and following proper food handling and sanitation procedures.
Adhering to health and safety regulations, including proper food storage and temperature control.
Menu Management:

Collaborating with the food truck manager to develop and refine the menu offerings based on customer feedback and market trends.
Monitoring inventory levels and informing management of any shortages or needed supplies.
Ensuring that all menu items are available and prepared in a timely manner to meet customer demand.
Customer Service:

Providing friendly and efficient customer service to enhance the overall dining experience.
Taking customer orders accurately and handling transactions using cash registers or POS systems.
Addressing customer inquiries, concerns, and special requests in a professional manner.
Maintaining a clean and inviting food truck environment for customers.
Team Leadership:

Providing guidance and training to kitchen staff on food preparation techniques, safety procedures, and customer service standards.
Supervising kitchen operations during shifts to ensure smooth workflow and quality control.
Delegating tasks effectively and motivating team members to maintain high standards of performance.
Leading by example and fostering a positive work culture within the food truck team.
Equipment Maintenance:

Conducting regular maintenance and cleaning of kitchen equipment to ensure optimal performance and sanitation.
Reporting any equipment malfunctions or issues to management for prompt resolution.
Following proper procedures for the safe handling and storage of kitchen tools and equipment.
Quality Control:

Inspecting food items for freshness, appearance, and taste before serving them to customers.
Monitoring food temperatures and ensuring that all food products meet quality and safety standards.
Implementing quality control measures to minimize waste and maximize efficiency in food preparation processes.