Griffin O'Neill
La Grange,IL
Summary
Dedicated and personable professional with a proven track record in fostering positive team environments and building strong client relationships. Motivated by a commitment to customer satisfaction and overall company success, I bring dynamic collaboration, articulate communication, and an upbeat attitude. Eager to leverage my passion for cultivating relationships and contributing to business growth to make meaningful contributions to your team's success.
Overview
10
10
years of professional experience
Work History
Senior Customer Success Manager
Logiwa
Chicago, IL
02.2018 - Current
- Developed relationships with key decision makers at 67 accounts with $2.7 million total ARR in order to increase renewal rates across all accounts I managed.
- Tracked customer satisfaction metrics such as product usage, adoption rates, engagement levels, retention rates, and feedback surveys.
- Provided detailed reports on customer health scores based on usage data collected over time.
- Partnered with other departments to resolve customer complaints quickly and efficiently.
- Built a partner migration plan for existing customers to move to our new fulfillment management system.
- Oversaw key customer relationships and closed $750,000ARR strategic upsells and $150,000 in statements of work in 2023
- Negotiated short- and long-term contracts with sales associates, franchisees and customers.
Major Market Sales Executive
Paycor
Chicago, IL
11.2021 - 02.2024
- Monitored KPIs to assess customer engagement.
- Created personalized gifts to hand deliver to prospects, including appropriate resources, setting up goals and objectives, and providing best practices when you work with Paycor.
- Developed plans and strategies to grow business and achieve company portfolio goals.
- Worked with brokerages and banks for lead generation
Carrier Sales Representative
ARRIVE LOGISTICS l CHICAGO, IL
Chicago, IL
10.2018 - 11.2021
- Established and serviced 35 accounts in the Southeast territory.
- Exceed quota MoM by moving over 3,600 loads in 2020 and 2021, covering 8 contractual loads a day, and holding a 95% service score.
- Grew existing Enterprise accounts my first year on the floor: Cargill, Westrock, Kraft Foods, Coca Cola, Home Depot, and Ace Hardware
- Negotiated contracts with carriers for best possible rates for shipping services.
Account Executive
CAREER BUILDER l CHICAGO, IL
Chicago, IL
02.2016 - 10.2018
- Grew existing accounts by introducing existing contacts to new product offerings
- Subject matter expert and acquiring ongoing marketplace intelligence by researching trends and best practices
- Driving revenue by effectively addressing the client's business needs, offering appropriate value proposition solutions, creating urgency, and closing accounts over the phone
- Built and maintained a healthy sales pipeline to achieve and exceed monthly sales quotas
Merchandising Analyst
VIVID SEATS l CHICAGO, IL
Chicago, IL
06.2014 - 02.2016
- Merchandising Auditor
- Research, compile, and manage critical event information (date, time, location, venue configuration, etc.) for a high volume of rapidly changing live productions in the sports and entertainment industry.
- Manage ongoing auditing of event and venue information for any changes to ensure accuracy on the website
- Determined best methods to meet research objectives and produce useful data.
- Ensure accurate linking of seller listings to correct venue seating locations and corresponding venue map information
Data Analyst
WEST MONROE PARTNERS
Chicago, IL
01.2014 - 05.2014
- Partnered with data scientists to support ongoing research and analytics initiatives.
- Responsible for review and entry of Routines, Standards Operating Procedures, and Engineered Labor Standards into specialized software system for large-scale international retailer
- Wal-Mart Project supporting uniform standards of operations across applying countries
- Built frequencies and drivers, inputting in homegrown EDM system
- Documented and reported issues in software and files for timely resolution
Carrier Sales Representative
Command Transportation
Chicago, IL
09.2013 - 12.2013
- Focused on dispatching truck drivers and assuring deliveries were made on schedule with all their necessities.
- Spoke to on average of 100 individuals a day from drivers, customers, and carrier representatives.
- Entered data into Command’s homegrown system regarding driver’s location, destination, truck load, and dispatch information.
- Negotiated educated rates with customers and carriers
- Communicated with management clearly throughout each step in the supply chain.
Education
Bachelor of Arts - Psychology
DEPAUL UNIVERSITY
Chicago, IL06.2013
Skills
- Upselling Strategies
- Pipeline Development
- CRM Software
- Software Implementation
- Strategic Planning
- Customer Account Management
- Client Relations
Timeline
Major Market Sales Executive
Paycor
11.2021 - 02.2024
Carrier Sales Representative
ARRIVE LOGISTICS l CHICAGO, IL
10.2018 - 11.2021
Senior Customer Success Manager
Logiwa
02.2018 - Current
Account Executive
CAREER BUILDER l CHICAGO, IL
02.2016 - 10.2018
Merchandising Analyst
VIVID SEATS l CHICAGO, IL
06.2014 - 02.2016
Data Analyst
WEST MONROE PARTNERS
01.2014 - 05.2014
Carrier Sales Representative
Command Transportation
09.2013 - 12.2013
Bachelor of Arts - Psychology
DEPAUL UNIVERSITY
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